User Profile Issues in Windows 10

[DSAGEY]

Hello,

 

Since early September I have noticed that there is something odd happening with the User Profiles. At my school all children from Year 1 to 6 have their own User Profile as well as all staff, for some reason when a user logs into a machine it just goes black with the cursor. The cursor can move so it's not froze then nothig loads after that - you can do CTRL+ALT+DELETE and get up the Task Manager. When I run explorer it runs but then nothing happens again.

 

This seems to be an issue every day for atleast 1 person - I end up having to create a new user and it works for a while then it stops again. Our server support company have said it's a local user problem on the machine - we never used to have this issue with our last server and due to the new server being installed during the first lockdown none of this was tested as users were not using the machines.

 

Does anyone else have this issue as it may just be an update causing this, I do wonder if it's because the machines were connected to the older server and it's been transferred over and the machine needs to be re-installed with Windows so it clears it all the previous servers local user profiles. But then this doesn't explanin why a teacher who joined us in September has the issue she can login on her laptop as her login but when she logs into her class computer is goes blank.

 

Any advise would be appreciated.

 

Thanks

[Steve21]

Do you use Impero at all? This used to be an issue with a missing exclusion on Injection. No idea if it's still an issue as I always add the exclusion by default nowadays

 

Steve

[DSAGEY]

No we don't use Impero.

 

We used to have a server and support from Ergo up until April of this year, in which we then got a new server and support from Sprint Integration, in which they transferred everything from our Ergo server to the new one.

[Davit2005]

https://docs.microsoft.com/en-us/troubleshoot/windows-server/user-profiles-and-logon/roaming-user-profiles-versioning

 

Not sure if this is of any use.

[Akumos]

We had this issue but with domain accounts. Google app readiness black screen

[munkey]

I had something identical and it ended up being a very specific combination of software not agreeing with each other. We had iBoss plus Sophos AV plus Windows Defender going into some deadlock on login occasionally.

 

Anything notable in the event viewer?

[Warwick_Tech]

I had something identical and it ended up being a very specific combination of software not agreeing with each other. We had iBoss plus Sophos AV plus Windows Defender going into some deadlock on login occasionally.

 

Anything notable in the event viewer?

 

Sophos Av and Impero are the only two apps I know that can cause this issue; however with all software updates we haven't had many problems (touch wood)

 

Last 'dodgy' version of W10 was 1607 I think

[Reverend_Dan]

We had this issue but with domain accounts. Google app readiness black screen

 

+1 with this, Still getting a few here odd ones here at the moment, I usually just remotely stop the app readiness service on the machine and ping, back to life