PaperCut Mobility Print

[caffrey]

We've had an issue with our new fleet of MFD's and mobility print, in that the device print jobs only print in greyscale regardless if colour is selected or not. After some lengthy support emails \ logs \ troubleshooting it finally turns out it's to do with the Printing defaults on the queue (currently set to black) In the end support just suggested creating a follow me colour queue just for mobility print - is this right ? Anyone else had this issue ?

[qwerty94]

We currently have the same issue, and I am in the process of providing logs etc.

 

Interested to hear anyone else's thoughts on this.

[caffrey]

Did it work before ? Maybe since some update ? It honestly sounded like the support engineer gave up and just told me to create a colour queue - doesn't smell right to me. It's working perfectly fine on desktops

[DaveTheTech]

There should be an option to edit print jobs on the printer.

However, the model does need to support this.

[caffrey]

I'm wondering if it's to do with our new fleet, using the latest kyocera KX driver. Just seems a bit weird with a week of back and forth communication to come to that conclusion and very early on in the conversation I told them the printer defaults were set to black.

[thimon]

I think PaperCut might be right. When we used to have Google Cloud Print only the printers default settings on the print server would apply (greyscale) even if you changed the print job to colour. We now have two seperate print queues for colour and greyscale.

[caffrey]

Seems a bit of a hack to me, and totally counter intuitive to the end user . Might not totally be a bad thing forcing grey scale though ...

[thimon]

Much easier only having two print queues, also less faff for users to switch between colour and greyscale.

[caffrey]

I've created the print queues with "Follow me Colour" and "Follow me" as names which is working great yet I'm still getting people coming in complaining they can't print colour