[bromcom] Bromcom speed issues?

[supportman]

Has anyone else been having issues with Bromcom page responsiveness?

 

We are getting multiple reports of page timeouts and slow loading for the last few days particularly on the attendance and Workforce census pages.

[noelmm]

We have constant speed issues with Bromcom and when ever we raise a call with them they cannot find any issues. The couple of times they have remoted onto my machine to see the problem the speed was back to normal so again couldn't find any problems.

[Bromcom_support2]

Hi @supportman and @noelmm, we're sorry that you've been struggling with speed issues. A few of our customers reported issues with slowness this morning on certain pages, including the attendance pages, and we are still investigating the root cause of this. It does seem to have been resolved but we'll do a full analysis to update the customers who have raised cases with us.

@noelmm - you should not be experiencing constant speed issues with Bromcom and as you mention, where this is reported we would usually do a remote session with you to capture the issue there and then. If that's not worked so far then that's very frustrating, but if the issues are still happening, then we should keep trying. If you want to send me a private message confirming your school details, I can provide an email address for you to email when the issues occurs, so we can call you or a colleague back immediately and record the issue happening in real time.

 

Best wishes,

Bromcom Support

[SpreadsheetJockey]

Anecdotally we have found that users with significant speed issues have kept their browser open all day long, and closing the browser and reopening, then relogging into Bromcom seems to bring the speed back within normal ranges. We have also found that having two users on the same page (e.g. the same student record) causes things to hang sometimes. These may be specific to our school/set-up but figured I'd mention just in case it helps.

[Bromcom_Support]

Hi @SpreadsheetJockey

 

This sounds strange. As a support team we are in the MIS the whole day and do not see any slowdowns, please send me a PM and I can get one of our team to look into this for you. :-)

 

Thanks

 

Support

[supportman]

We are getting speed issues again today with entering the baseline staff data, clicking on save just gets a loading icon and no progress. I've just gone over to check and the lady has done this 3 times and bromcom has just hanged.

 

Logged a case under: CAS-143841-P3J0X8 

 

EDIT: Our Personel lady has reported "And now everything has now speeded up and is working and I’ve been able to save."

 

I think bromcom has some serious issues at the moment, this has been happening for days. @Bromcom_support2 are you scaling properly with all the customers that have joined? Also are you monitoring the backend, are you also seeing these slow spikes?

Edited November 5, 2020 by supportman

[Bromcom_Support]

@supportman

 

I can see the case and one of our agents has responded , we will keep you updated via the ticket. In regards to scaling, the system is constantly reviewed and monitored as new customers are added. I have been to see the infrastructure team and this is not caused by resourcing, rather some code that is not optimised. They are working on this as a priority. :-)

 

Thanks

 

Support