Black Screen with cursor

[DSAGEY]

Hello,

 

Not sure if anyone else has the same issue, but for some reason some of our user profiles go black once logged in.

 

For example, a teacher logged into their class computer without an issue, but when they logged into their laptop the screen went black with the cursor only.

 

Has anyone else had the issue, if so is there a fix? This is happening more and more.

 

Thanks

[Jcx500]

We have this, we normally delete the local version of the profile to fix this

[Sheridan]

This has been an issue since 1507 - it happens to us randomly as well, even on 2004. As Jcx500 says local profile deletion usually sorts the problem out (we're using local profiles)

[2097]

Also have had this problem , around 4 times reported in the last 6 weeks. A System reboot solves the issue ( we delete profiles at logoff).

 

I did manage to trace it back to Windows Store trying to update some bits on one machine

 

Do you block windows store from being used ? if So i also have now blocked windows store from installing updates. I also heard disabling the Appreadiness service solves it, But ! didnt want to go that far.

 

Btw this happens in both 1909 and 2004

Edited October 12, 2020 by 2097

[chazzy2501]

win+shift+ctrl+b it may not help but give it a try. I make the pupil move to another PC. Doesn't affect next pupil for some reason. (I assumed it was odd update issues)

[2097]

win+shift+ctrl+b it may not help but give it a try. I make the pupil move to another PC. Doesn't affect next pupil for some reason. (I assumed it was odd update issues)

 

That being said it actually happened to me also when i upgraded to 2004 and logged on for the first time.

 

Local profile - Admin machine so everything is available

[Reverend_Dan]

If you remotely stop the App Readiness service it kicks the pc in

[Mark182]

This fixed it for us