Office 365 OME issues

[Guest Guest]

We've just enabled Office 365 OME at very short notice due to Birmingham City Council discontinuing their use of Egress. We seem to be able to send encrypted emails and receive some of them, however, we're getting some emails which we are unable to access when clicking read now, we get an error stating that Authentication could not be completed. Has anyone else experienced this?

 

Any help is greatly appreciated

[Michael]

Yes - I've had someone else report the same and I suggested they respond to the email for a resolution/clarification.

 

Interestingly the password was sent in a separate email