[ms office - 2019] Word 2019 fails when trying to browse "online Pictures" and import icons

[chazzy2501]

I have only a few office GPO settings applied to my pupils but something is stopping these online features from working. I'm sure that the filtering isn't an issue for the icon import as it displays the URL in the error and the pupil can get to the icon via EDGE just fine.

 

The "Online Pictures" (with Bing) just says an error occurred, the event log isn't tripped. Bing does get caught up by the swgfl filtering on occasion.

 

The same PC is fine when a staff are using it but they have different filtering and USER GPOs. (so the install isn't flawed)

 

Anyone hazard a guess as to why this is so?

 

GPOs settings set are user customisations and first items run are disabled. That's it. it could be a non-office GPO as well.

 

EDIT: it's not the SWGFL as it still works using pupil filtering with staff, so a GPO of some sort?

Edited February 6, 2020 by chazzy2501

[chazzy2501]

I have pictures, on the pupil login the window looks different and the backbutton is odd. These snapshots are from the SAME PC, so not an install issue. I've gone back and forth.

 

Good: bad:

[thimon]

Has this only just happened? Bing seems to be having a bad day today (O365 services having a bad week!), probably linked to it - https://www.theregister.co.uk/2020/02/05/windows_10_binged/

[CHiLL]

I don't know if it's related, but I thought I'd chip in anyway...I had an issue yesterday where I couldn't use Insert > Icons for admin staff. All other staff and students could use it, but admin staff couldn't. Turns out it was an issue with our IE settings (GPO preferences). We had to have certain IE settings such as TLS different for admin staff due to Birmingham City Council/Link2ICT's archaic HR Portal. I disabled the IE policy, so admin staff were getting the same as regular staff and what do you know...it worked. Since we don't need the TLS settings any more, I've left them as disabled.

[chazzy2501]

Thanks @CHiLL it was the annoying "save encrypted files to disk" option that kills PowerPoint YouTube embed!

 

I was going over the teacher / pupil differences and that was the single change! I'd changed it a while ago to fix PowerPoint YouTube stuff for teachers!

[chazzy2501]

@thimon HA! my computer has been doing this all day! I thought it needed a reboot!

 

OMG it's been annoying..