hardtailstar Posted January 24, 2020 Posted January 24, 2020 Anyone having issues accessing Office files from File stream and Drive today? Our whole school cannot access any documents. Although Google slides, docs works. Everything fine until today. Issue on Win7 & 10.
hardtailstar Posted January 24, 2020 Author Posted January 24, 2020 All okay here using Google File Stream. Our issue started yesterday late afternoon. Users now seem to be able to open some documents but not others.
hardtailstar Posted January 24, 2020 Author Posted January 24, 2020 If we sign out of File Stream, we now cannot sign back in.
hardtailstar Posted January 31, 2020 Author Posted January 31, 2020 Anyone else having issues? We can now sign in but having issues opening Office documents. Have updated to the latest Google file stream. Issue is with Win7 and 10
hardtailstar Posted February 10, 2020 Author Posted February 10, 2020 Anyone got any issues? We are signed in but still having issues with opening office applications. Also whats in File Stream its not syncing with Google Drive via Chrome.
jthompson Posted February 10, 2020 Posted February 10, 2020 Could it be a firewall issue for you? Google Sheets, etc. will open from File Stream by opening the document's URL in a browser, whereas more general files rely on being downloaded on demand in the background to the local cache before being opened from there. Sounds like something is getting in the way of File Stream's sync/download mechanisms or the getting in the way of if it maintaining a local cache. AV could be stepping in and preventing File Stream from storing things in the local cache, but I think the GUI will suggest that anyway under the 'Notifications' tab.
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