Autodesk Fusion 360 - Education Account Issues

[robyholmes]

Hi All,

 

I'm posting really on behave of my DT teacher who has been a big advocate of Autodesk's Fusion 360 software. However for quite sometime now he's been having problems with students registering educational accounts. Accounts either don't register or more commonly, expire after 30 days and completing the 'I'm an educational user' doesn't work. We've been to Autodesk Support various times about this and each time get told accounts don't exist (When they do) or that the issue is out of there hands.

 

This has come to a head now as we're doing for a few accounts which are working, but Autodesk have decided to introduce a new measure to stop you logging in to Fusion in multiple places with the same account. Meaning we're down to using one of two computers at a time!

 

I'm wanting to find out if other schools using Fusion 360 are having the same problems. We can't seem to get anyone at Autodesk to provide an answer on why this is happening despite trying different channels. They just don't seem to think its an issue. I'm hoping I can find a number of schools in the same position and approach Autodesk with that fact.

 

Please let me know if your using the product and how your finding it.

 

Thank you, Rob

[free780]

I've deployed in 2 colleges and not had issues. I do think it's strange how autodesk don't allow some federation/SSO with Gsuite/AzureAD/ADFS (choose your poison) and account provision.

[robyholmes]

I've deployed in 2 colleges and not had issues. I do think it's strange how autodesk don't allow some federation/SSO with Gsuite/AzureAD/ADFS (choose your poison) and account provision.

 

Even a simple 'Pre-authorise' system would be good. IE anyone with a @schooldomain.com is education.

 

Would you say that your college students register at home or at college? Our current theory is because students are registering at school, all the accounts are made using the same IP address and this causes the system to reject the accounts. If students sign up at home we seem to have less problems. But its not a very good solution as a lot of students simply won't do it out of lesson.

[free780]

I think in both cases it was only 1 group so we didn't encounter the issues. Microsoft have similar mechanisms for Microsoft accounts..Have you tried raising a ticket with Autodesk?

[robyholmes]

I think in both cases it was only 1 group so we didn't encounter the issues. Microsoft have similar mechanisms for Microsoft accounts..Have you tried raising a ticket with Autodesk?

We've raised tickets yes and get told one of two things:

 

Accounts dont exist

Or

We can't activate accounts it's automated

 

They did admit at one point the procces isn't perfect but couldn't say when it would be better.

[free780]

Well Autodesk said internally they were moving to Office365 so you'd hope they would think about adding Autodesk as an enterprise app. It's a shame they can't whitelist your external IP to allow many registrations for Autodesk accounts.

[MYK-IT]

@robyholmes We are experiencing similar type of issues with Fusion 360 too.

 

Many student accounts, are now stating that they have expired, and need to subscribe etc. Students had registered their own accounts (emails etc). It appears that their accounts worked for a year, but now expired - but we have other students where their Fusion 360 accounts are working fine, and have the 'student' products & services listed within their profile.

 

I was not aware of potential expiration for student accounts.

 

As noted, when we create a new account the registration process does not mention education and you only get a 30-day trial period.

[2097]

@robyholmes We are experiencing similar type of issues with Fusion 360 too.

 

Many student accounts, are now stating that they have expired, and need to subscribe etc. Students had registered their own accounts (emails etc). It appears that their accounts worked for a year, but now expired - but we have other students where their Fusion 360 accounts are working fine, and have the 'student' products & services listed within their profile.

 

I was not aware of potential expiration for student accounts.

 

As noted, when we create a new account the registration process does not mention education and you only get a 30-day trial period.

 

Having not signed up for this before , i also noticed if you signup via the program there is no mention of the Education licence.

 

if you signup via https://www.autodesk.com/products/fusion-360/students-teachers-educators?_ga=2.183285797.265815705.1584346025-1434424368.1580907804

 

This asks for the name of the school etc , and also asks for start and end dates for the pupil.

 

Hoping this helps ! , takes a little time to update also to an educational license after you fill all this info in.

[chazzy2501]

ok so you can access fusion 360 via a webpage now if you have an education licence. I'll have them use that instead of installing it on PCs.

 

https://fusion.online.autodesk.com/

[matt214]

Hello

 

I have found Edugeek helpful over the years but have only just started posting after a long break. The previous message was months ago I know, but anyway.. I'm based at a large secondary in Bristol. We use Fusion 360 in D.T. generally successfully as afar as student accounts go. Keeping up with updates is a pain and I have had mixed success running an update script to the 40 or so machines via SCCM. Please reply for more info on how we do things here. I am a bit unsure about upgrading our desktops to a better spec to support running Fusion well and whether to splash out on graphics / video cards .. I've had a look at the minimum spec on Autodesk support but not really any lightbulbs going on - any advice would be appreciated please

[DrBeaker]

Found similar with a recent request.

 

 

Have to prove eligibility

Then get access.

Then download GB's worth of installers - which all seem to download at 2GB each and all linked together (Christ are we back in the 90s with spanned zip files)

Then find it doesn't work.

 

What...a...faff.

[chazzy2501]

@matt214 we run fusion on 3rd gen Intel i5 PCs no issues. We use the web version, nothing our pupils do is an issue. (in terms of part complexity)

[matt214]

Hello

 

Well on balance it is at least for now going quite well here at SMRT Bristol as far as Fusion goes. OK the standalaone installer is quite big but we have now have i5s as well and they seem fine. I ordered one graphics card to test as was led to believe they were required in every PC with Fusion (about 30 in our case) but fortunately in the end didn't even open the box and sent it back no charge. I tried the updating path as suggested by Autodesk's relevant support page but in the end gave up with it and after some trial and error used the bat/cmd file (as below) in SCCM that is a bit lacking in finesse but I think works. SCCM uses the version file that is copied over to detect successful install / update. I am a beginner at scripting and don't go near powershell but the process I used may help you. Of course you have to update the installer exe and flag file and change the install detection file name for each update but it is quite quick.

 

Thanks, Matthew

 

ECHO OFFIF EXIST "c:\program files\Autodesk" GOTO PROCUPDstart %~dp0Fusion360AdminInstall.exe --globalinstall --quietGOTO MKFLG:PROCUPDrmdir "c:\program files\Autodesk" /Q /Sstart %~dp0Fusion360AdminInstall.exe --globalinstall --quiet:MKFLGxcopy %~dp0ver2012157.txt c:\fusionversion\ /i /y