Software assurance - OVS-ES

[CAWJames]

Afternoon all,

 

While wandering around the VLSC, I noticed we don't have any listing under "24x7 Problem Resolution Support" in the Software Assurance section. Considering we licence SQL, Exchange, Server with SA, plus the Enterprise Desktop shouldn't we have an entry in this section? or any reason why not? or should I be starting the horror of MS On-hold?

 

Thanks

 

James

[Andycat]

Maybe no help, but we don't either!

[CAWJames]

Thanks Andy, not just me then.

 

I have just rang MS and they tell me all we have as an SA benefit is the Home Use Program!! I was under the impression we got all the benefits of SA according to what we licence. Even checked the invoice, SA marked everywhere. Could feel myself getting a bit shirty and may have hung up on "Alexander"...

 

I am now contacting RM and see what they say. Most MS literature says all SA benefits, not some

[FN-GM]

Thanks Andy, not just me then.

 

I have just rang MS and they tell me all we have as an SA benefit is the Home Use Program!! I was under the impression we got all the benefits of SA according to what we licence. Even checked the invoice, SA marked everywhere. Could feel myself getting a bit shirty and may have hung up on "Alexander"...

 

I am now contacting RM and see what they say. Most MS literature says all SA benefits, not some

In all fairness school's pay peanuts for Microsoft licences so you can't really expect all the benefits as those who pay big bucks.

[PotNoodleTech]

In all fairness school's pay peanuts for Microsoft licences so you can't really expect all the benefits as those who pay big bucks.

 

I kinda disagree! If you licence MS software across your school your effectively training the entire next generation in the use of MS products - I think we should get that for damn well free with all the support we need!

[CAWJames]

Ok an update,

 

RM have come back with:

 

We have got the confirmation that the SA package comes with new version rights, office online server, MDOP, VDA and home use program.

 

However it does not include the 24x7 Problem Resolution Support.

 

Oh well, I have asked if this is possible to add after the fact, but not holding my breath.