Contact Number for HP Procurve Warranty Support

[fiza]

I am going around in circles trying to find an HP customer business support number to ring to raise a ticket for an issue we are having with one of our 5406zl Switches.

The PoE light is flashing red and our Ruckus APs have lost power.

 

Does anyone know the number I need to ring please for a warranty call?

[fiza]

*bump* anyone please?

[CHiLL]

Do you have an active support agreement for your HP products? I'm not sure if you can get telephone support without one (though I've never tried). Also, didn't HPE buy out Aruba Networks and turn all of the ProCurve range into Aruba products? If so, then you could try call them? https://www.arubanetworks.com/support-services/contact-support/

[tosh74]

this is normally done through HPE support/ HPE passport online. If you do not have a HP Passport then create one and register the 5406 to your account. You can then raise a support call to get the module replaced. If you have time you may want to try this. Power down the switch, eject the faulty POE module. Power up the switch again, let it settle then insert the module again. I have seen this clear the fault you described in the past. If not then the module is bust. I would start off the process with HPE first (it may be a day or two before the replacement part arrives) then try the power off/eject/power on/insert - good luck Edited September 18, 2019 by tosh74

[Davit2005]

In-Warranty & Out-of-Warranty

0845 161 0030

 

We just ring this number normally.

[fiza]

Phoned and HPE asked us to send logs. Once they checked the logs they said it needs a replacement module. Delivery set for tomorrow. Just love the HP lifetime warranty!!!

[Davit2005]

Phoned and HPE asked us to send logs. Once they checked the logs they said it needs a replacement module. Delivery set for tomorrow. Just love the HP lifetime warranty!!!

 

150 out of our 700 switches in our network are old ProCurve 2650's . We still get replacements :-)

 

With some newer Aruba switches the lifetime warranty is only with the original purchaser, something to bear in mind.

[3s-gtech]

I logged an HPE warranty replacement call on one of our ZL v2 modules in our 5406 recently, after doing some reasonable checks. As ever, the service was superb and a new module arrived the next day.