Netsweeper Captive Portal with Schools Broadband

[TMBS]

Hi

 

Is anyone able to use the Captive Portal with Netsweeper? We've been trying to get it working since March but still not able to get it working correctly, we either get Denied page or the Captive Portal page doesn't pop up.

 

We need it urgently for next term when we have a VI student starting and need access on their laptop.

 

Thanks

Tracey

[gbtb]

Hi

 

Is anyone able to use the Captive Portal with Netsweeper? We've been trying to get it working since March but still not able to get it working correctly, we either get Denied page or the Captive Portal page doesn't pop up.

 

We need it urgently for next term when we have a VI student starting and need access on their laptop.

 

Thanks

Tracey

 

We have it setup here, it has its occasional hiccups with some users but works fine the majority of the time. What errors are you seeing?

[TMBS]

It either doesn't bring up the Captive Portal for the user to log in to. Or gives 'Your connection is not private' and when you try to proceed gives the Netsweeper 'Access to this website is denied'.

[RobMason]

Hi

 

Is anyone able to use the Captive Portal with Netsweeper? We've been trying to get it working since March but still not able to get it working correctly, we either get Denied page or the Captive Portal page doesn't pop up.

 

We need it urgently for next term when we have a VI student starting and need access on their laptop.

 

Thanks

Tracey

 

Hi Tracey,

 

Can you drop me a PM with some contact details and school name so I can take a look at the setup? It sounds like the trigger to present the captive portal has been misconfigured.

 

Just an FYI, with the new wagent we can inject user/group without the device being on the domain, not sure if this would be easier for you. Obviously this assumes that it is only the one user using the laptop.

 

Thanks,

[synaesthesia]

Is the captive portal something that needs enabling from SB's side, as I can't see it on any of my schools and that'd be very useful for mobile device connections?

Still need a better way of getting certificates to those rather than the one hosted by SB - on a secure site

[RobMason]

Is the captive portal something that needs enabling from SB's side, as I can't see it on any of my schools and that'd be very useful for mobile device connections?

Still need a better way of getting certificates to those rather than the one hosted by SB - on a secure site

 

For the time being we enable the captive portal at the request of customers, this feature will become self serve at a later date. The certificate is going to be embedded in our new block (and captive portal) pages when we release them over the summer. Hopefully this will help.

 

Thanks,

[TMBS]

Hi Tracey,

 

Can you drop me a PM with some contact details and school name so I can take a look at the setup? It sounds like the trigger to present the captive portal has been misconfigured.

 

Just an FYI, with the new wagent we can inject user/group without the device being on the domain, not sure if this would be easier for you. Obviously this assumes that it is only the one user using the laptop.

 

Thanks,

 

Hi

 

This is still not working. Despite PMs and emails no one has contacted me. I have a meeting today with the VI department from County Hall and have to explain to them why it's not possible for a VI student to access our WiFi on their laptop...

 

I logged this in March. What does everyone else do when support services don't get back to you?

 

Thanks

[SchoolsBroadband]

hi @TMBS,

 

really sorry about that. I will go get an engineer as quick as I can to call you as we do fully support this.

 

Thanks

 

Dave

[jc_itm]

TMBS,

 

Good luck with getting this resolved, I have had similar issues with SB since February. No one ever calls back, and the NOC engineers are always too busy (they don't seem to have many NOC engineers). I would suggest contacting your account manager to get it pushed through to support but if he is anything like ours you won't get a reply from him either!

[SchoolsBroadband]

Hi @jc_itm we're already in touch with @TMBS.

 

Sorry to hear you've had issues too. I'll send you a PM and get it resolved asap.

 

Thanks

 

Dave

[gbtb]

We have also been having issues since the beginning of the week with our Captive Portal not working, last i heard its been escalated but still no resolution.

[gbtb]

Our issue was resolved shortly after Dave chased it up for us and we are back up and running as before.

[TMBS]

Our issue was resolved shortly after Dave chased it up for us and we are back up and running as before.

 

Mine's not but at least someone's got in touch...

 

- - - Updated - - -

 

Our issue was resolved shortly after Dave chased it up for us and we are back up and running as before.

 

As a matter of interest, what was your issue and how did they resolve it?

[gbtb]

The Captive Portal login page hadn't been carried across following the issues with NetSweeper, once the page was reinstated everything came back to life.

 

Mine's not but at least someone's got in touch...

 

- - - Updated - - -

 

 

 

As a matter of interest, what was your issue and how did they resolve it?