RM / SWGfL support

[kennysarmy]

Has anyone else noticed a deterioration in support on the SWGfL - I've had a couple of issues recently which I'm sure in the past would have been resolved by now.

 

One call has been open for nearly two weeks and it's a simple web-page not rendering correctly!

[chazzy2501]

nope, they've been pro-active about our very annoying "facebook sometimes just won't publish/upload/do anything" problems. I do use the portal more than the phone now.

[witch]

I've not seen any problems - I find them pretty good

[JGoswell]

A small number of customers have mentioned that they cannot access certain websites through our standard proxies. We do appreciate the frustration this will cause and we apologise for that. We have a patch to resolve this issue and the patch deployment is scheduled to start next Tuesday.