synology disk turd 218+

[chazzy2501]

mini rant here: ok 45 minutes after unboxing this thing it still won't work. The web interface telling me that the network connection timed out?!? 3 restarts and a factory reset later still same error.

 

Trying to log a support call on the Synology site requires impossible patience. As your efforts to correctly discern the type of device you have (from drop down lists) you have to pick correctly the device type then the error type category otherwise the 3rd field doesn't have your device in it and you can't make a support ticket! (this took 10 fing minutes!) guessing the permutations that'd grace me with the opportunity to get a support ticket made.

 

 

Download the synology helper, finds the device go to configure BAM opens the webpage....pppplllllllppp.

 

 

move on to googling it.. ok the device out of the box HAS NO NAS ABILITY again, out of the box this device can do nothing! EXCEPT. download the os from the synology website..... No internet, no fing' NAS, it'll assume you have a direct internet connetion with no filtering or you can f off!

 

 

but wait, can you sideload an operating system via the synology tool... Yes...no.. Well the first image was a no go kept erroring that it was incompatible:( then I download an older copy...YES accepted.... FAIL>! You need to allow port 23 ake sure your router forwards this port and that your using a wired connection!

 

 

I'm going to have to take this home to configure this thing... This thing with AD intergration... This fing toy! Should have "required Internet Connection" on the fing BOX!

[caffrey]

I'll never touch Synology again after the last device we tried - tech support was based in Taiwan and any support had to be done in their hours

 

I gave up in the end and sent it back

[TechMonkey]

Sorry for your experience, we've never had anything but joy with ours or with support. We have just had an issue with the chassis on one and they have swapped it out within 48 hours, no questions beyond what the issue is. Great devices and I bought a smaller device for home based on experience at work.

 

I can't quite understand, is your filtering blocking the download of the OS or is it that you have a proxy so can't get a transparent connection out? Never had a problem setting them up on our network with a Smoothwall proxy.

[Davit2005]

Never dealt with support, never had to so cannot comment there. But cannot fault the devices, on my second 5bay unit at home only because I wanted 10Gb connectivity. The OS is decent, has good functionality and good managebility.

[3s-gtech]

I've managed to revive them when they've been playing silly beggars. https://welsheduit.wordpress.com/2015/02/05/synology-diskstation-cannot-join-domain-issues-fixed/ Sometimes it helps to use Synology Assistant to get a handle on what they're doing, and sometimes you may need to try IE to get onto them. For the most part, I find them stable, fast and dependable - I only use Synology across six different NASs. Never had to take them home to set up - Synology Assistant allows me to side load an OS (Install DSM) which can be done by downloading an image from their website. The reason they don't come with an OS out of the box is so that people don't set up a NAS with an ancient OS full of vulnerabilities - they have to put a more recent version on before use.

[PotNoodleTech]

Got a pair of Synology 2415+ running fine for the last several years but have not joined them to AD as just run them as iscsi targets.

[synaesthesia]

Love our Synology boxes, it does seem a PITA that they need to be internet connected but this day and age, and with the amount of data you store on those things, it's far fetched to think that it wouldn't be possible.