Lightspeed / VPP / ASM - Licenses gone missing :(

[Bev]

I am currently very confused...

 

I have previously bought a lot of licences on my VPP account. A few months ago I linked the VPP account to Apple School Manager and all seemed to be well. I then have the licenses pulling through into Lightspeed where I distribute them. This has all been working fine until today.

 

Now, I have been meddling in ASM trying to set up new users, and change classes etc, but I don't think I did anything to the apps and books accounts.

 

However, what I can now see is all unused licenses are sitting in ASM and all the assigned ones are in Lightspeed.

 

eg, I own 600 licenses for Adobe Spark Page - I have assigned 3 in LSM, so it's showing as 3/3 used, 100% full. ASM is showing as 0 in Use, 597 Available.

 

It's like this for every app - they are all showing as 100% in LSM.

 

I am pretty sure it was ok yesterday as I set up some new iPads and apps installed on them, today I set up a new iPad and it couldn't get a license for any apps which is what alerted me to the issue.

 

If I release the licenses in lightspeed, they are available in lightspeed but not in ASM.

 

It;s like my account has been split into 2 accounts ?

 

I can see all the licenses in the purchase history of both VPP and ASM.

[atcoates]

Have any off the certificates expired APNS or the token from the VPP?

[Bev]

No, certificates and tokens are all fine.

 

I am wondering if I've got the token for the old VPP rather than the new ASM, but one of our expensive paid for apps seems to still be linked to the token I've got in Lightspeed so I don't want to lose those.

[Brimstone]

Do you have one location in ASM?

[Bev]

i have a few (which I don't actually need) but all the apps are assigned to the top level one.

[Bev]

I can add both tokens to lightspeed but then you can only access one set of licenses or the other, so I have 80 Green Screen licenses, but 37 are linked to the Legacy token, and 43 are linked to the new ASM token, and I can't seem to assign licenses from both pools.

 

Lightspeed seem to think this is very unusual but the Apple documentation suggests it's quite common.

 

"If assigned licenses don't transfer, they remain associated with the purchaser's legacy tokens which should remain uploaded to MDM with the location token. After you unassign an app from the legacy token, you can transfer the licenses to a location in Settings > Apps and Books in Apple School Manager or in Apple Business Manager."

 

It doesn't say how to unassign an app from the legacy token however

[Brimstone]

i have a few (which I don't actually need) but all the apps are assigned to the top level one.

 

If you have more than one location then you have to reassign the apps to the location where the iPads are. You must also have VPP content managers with accounts in each unique location.

 

The links below go into more detail about migrating to and buying apps and books in ASM

 

https://support.apple.com/en-gb/HT208257

 

https://help.apple.com/schoolmanager/#/apd593d6f469

[Bev]

I think I've sussed it out.

 

I have had to revoke the licenses in Lightspeed, then in Apple School Manager I can transfer them to the new Account, and then reassign the apps from the new token in lightspeed. Definitely a holidays job as I suspect all the apps will disappear and reinstall.

[Brimstone]

You have to effectively "release" these licences via the MDM first then move them to a locattion with the new token.

 

After migration, licences are associated with their new Location rather than with the purchaser's legacy token. If a Content Manager migrates to a Location that already contains licences, only their unassigned licences are moved to that Location in the initial migration phase. (This prevents any disruption to existing licence assignments in MDM.) Assigned licences remain associated with the purchaser's legacy token. After these licences are unassigned in MDM, they can be moved to a Location in the Apps and Books section of Settings.

[Bev]

Thank you, I have just come to the conclusion. I have to say lightspeed support were much less than helpful on this and just said it was an Apple issue.

 

It was this statement I couldn't understand - After you unassign an app from the legacy token but it means releasing them from the devices so you can reassign them.