IT Support Manager - Independent School - NW London - £38.9k - Closing 22nd June

[Ravi_GreatFind]

Great Opportunity - Perfect opportunity if you have experience working in schools managing teams and have a good technical background.

 

Our well reputable independent education institution client in North-West London is seeking an IT Support Manager to join their IT department. The schools have a heritage of providing all-round education and facilities, and teaching students with independent mind, curiosity on and wide-range of knowledge. As an IT Support Manager, you will be managing a team of IT Support staff and will be responsible for deliver both IT and AV support in an effective and efficient way in a hands-on approach across the schools. This role also works closely with IT Infrastructure team and department head to meet support requirements and expectations. You will also be the key person to optimise the work-flow, systems and work together with your team to ensure user satisfaction. Enhanced DBS check is required.

 

Duties and responsibilities:

 

• Day-to-day management of the IT Support Team and their workload
  
• Ensure team members handle, response, prioritise support tickets correctly in a timely and professional manner, and maintenance effectively, and provide out-of-hours support occasionally. Work together with the team and offer hands-on support
  
• Encourage professional development of the team, regularly expose to training, technical systems and support scenarios
  
• Make sure the team in line with policy and regulations and disciplinary guideline
  
• Work closely with IT infrastructure team and temporarily act as manager in their absence. And make sure the IT support team provide sufficient support to them when needed
  
• Create comprehensive documentation on support methods and solutions
  
• Review, analyse and improve the support channels, mechanisms, processes and tools and techniques for IT support, with a clear performance measurement
  
• Support department head on IT systems and services development based on user's needs
  

Personal Qualifications and experience:

 

• Strong experience of IT support. Preferably in the education sector and in management / team leading level
  
• Excellent knowledge on end-user IT systems, Windows networks administration, Office, Mobile devices, hardware (printers, computers) and Remote support software
  
• Excellent written and verbal communication skills. Able to communicate technical terms and concepts to both technical and non-technical staff at all levels
  
• Great sense of user experience and aims to improve IT support and services continuously
  
• Well organised. Able to work under pressure and tight schedule
  
• Friendly, hands-on approach
  
• Willing to take responsibility
  
• Good sense of Health and Safety policies
  
• Enhanced DBS check is required
  

Benefits:

 

• Free Breakfast, Brunch, Lunch and Tea
  
• 10% pension contribution
  
• 25 days annual leave plus bank holiday
  
• Additional 5 days off at Christmas and 2 days in Easter
  
• 35 Hours working week
  

The school is committed to the welfare and Safeguarding of children. Successful candidate is required to complete regular Safeguarding training. Also enhanced DBS check is required.

 

Please get in touch today for a confidential discussion about this role.

To apply submit your CV email [email protected]

 

Get in touch for additional information@

 

GreatFind Recruitment

Tel - 020 3318 2128

Out of hours - 07904 015757

Email - [email protected]

 

 

@GreatFind we have a number of 1st / 2nd / 3rd Line and Management roles available within the Education Technology sector

 

**APPROVED**

Edited June 18, 2018 by Dos_Box