Is my brand new drive faulty? Showing failed on our Dell server.

[Rich-Tech]

Hi all,

 

I wonder if you can help me please? I have a RAID 1 configuration in my Dell T610 with H700 RAID controller for the system drive. The SAS Drives are Dell branded Seagate ST3300657SS. One drive predicted to fail. I have just purchased a Seagate ST3300657SS (not Dell branded) and screwed it into the original hot swap enclosure (after removing the faulty drive). I am getting a Red 'X' Dell Open Manage Server Administrator software, drive failed. Updated H700 firmware, swapped bays but still showing as failed. Would you say my brand new drive is faulty or I need to initialise the drive somehow before it recognised? I tried to add it as a 'Hot Spare' in the software but it says I have no suitable drives available. Interestingly there is a clicking sound on start-up for a few seconds, the original drive does not do this. Also the capacity of this new drive is not showing in the software. I am wondering if there is any difference between the Dell branded Seagate ST3300657SS and the Seagate branded ST3300657SS which I have purchased to replace it (e.g. am I missing some much needed firmware?). Why can't it just work! (sob!)

 

Many thanks for any help, I am incredibly grateful.

 

Rich

[ShellfishClive]

It could be your RAID card that is failing, do you have a spare server you could try the drives in?

 

If the server is in warranty send it back to Dell they are pretty slow to sort it but it saves you having to fiddle around.

[TwistedHelixis]

I would bet on it being a drive issue, either its a faulty drive or its incompatible with Dell hardware. Only way you will know is to plug in to another system.

[SHimmer45]

i had used none Dell branded Seagate drives and they work ok but do throw an alert for being a non dell certified drive.

we did have a panic from a supplier who sent a drive out for a slightly older system which did not support native 4K sectors as some of the newer spare parts supplied by dell are 4K sectors only and no longer support emulation