Enrolling iPads in DEP

[richmackie]

Apologies if this has been posted before; I couldn't find anything similar. I have 26 iPads which I'm trying to enrol in DEP to manage through Lightspeed. They were initially set up with Apple IDs, then enrolled in Lightspeed so I could install apps, SSL certificates etc. but couldn't fully manage them. I've got Apple School Manager up and running, the reseller has submitted all the serial numbers to Apple and the devices appear in Assignment History in ASM and show as being assigned to Lightspeed. I was under the impression that a factory reset would force an iPad to reactivate, and at that point it would enrol automatically but they're not doing that.

 

I can't find any documentation from Apple on this; everything just waffles about how great ASM is but doesn't actually walk you through setting it up. Anybody else had the same problem?

[Primus]

Have you created and deployed a profile to them in LightSpeed?

 

Settings > Apple DEP > Build Enrollment Profile

then

Profile List and deploy to them.

[Stevecee]

did you have the iPads associated with Apple IDs and registered in find my iPhone? This would need to be turned off before they can be picked up on DEP

 

Steve

[richmackie]

I thought I had, because I've just created a profile and I remember configuring the same settings before. It must've not saved or something. That's done now.

[Brimstone]

In Lightspeed when you have iPads in DEP and are factory reset, they will just appear in the PreStage area. You have to then tick the box next to each iPad in Lightspeed to deploy the profile to each iPad.

 

This can be automated if you also have Lightspeed MDM linked to LDAP or AD.

[Brimstone]

Apologies if this has been posted before; I couldn't find anything similar. I have 26 iPads which I'm trying to enrol in DEP to manage through Lightspeed. They were initially set up with Apple IDs, then enrolled in Lightspeed so I could install apps, SSL certificates etc. but couldn't fully manage them. I've got Apple School Manager up and running, the reseller has submitted all the serial numbers to Apple and the devices appear in Assignment History in ASM and show as being assigned to Lightspeed. I was under the impression that a factory reset would force an iPad to reactivate, and at that point it would enrol automatically but they're not doing that.

 

I can't find any documentation from Apple on this; everything just waffles about how great ASM is but doesn't actually walk you through setting it up. Anybody else had the same problem?

 

This is the help guide for ASM...

 

https://help.apple.com/schoolmanager/?lang=en-gb#/