Office 2016 & Windows 10 Education

[iSilverback]

Hi there,

 

Ive installed Office 2016 Plus onto a Windows 10 Edu machine. The issue that I'm having is that when I try to set up a email account in Outlook, I get a 'Microsoft Oulook has stopped working' message when it's looking for the email account. I've tried 32 & 64 bit Office 2016. All other programmes in Office work fine, just Outlook is having the issue.

 

I have a laptop (what I'm using to write this post) with Win 10 Edu and Office 2016 working fine. Also, my colleague has Office 2016 on a Win 7 and he doesn't have any issues.

 

We host our email on prem & use Exchange 2010. The machine is a HP 8300 with Window 10 Edu 64 bit, Intel i5-3470 3.2GHz, 8GB ram.

 

If you've got any thoughts or ideas, please let me know.

 

 

 

 

Cheers,

RJ

Edited January 29, 2018 by iSilverback

[JATSO]

Could it be a bad office install or need an office update issue your having?

[iSilverback]

Could it be a bad office install or need an office update issue your having?

 

Hey Jatso,

 

I've tried the install what we had locally (on our network) and a fresh download from Micosoft Volume Licensing. Both are a no go

 

 

Cheers,

Rj

[free780]

Try this https://www.nirsoft.net/utils/smsniff.html. Check event viewer. Does Outlook work in safe mode? Can't remember the switches right now.

[6Foot2]

...Does Outlook work in safe mode? Can't remember the switches right now.

Link: Open Office apps in safe mode on a Windows PC

 

 

[mullet_man]

We don't have On Prem exchange but a quick google shows Outlook 2016 must have auto discovery enabled and it looks like from your screenshot it's trying to manually setup the mailbox.

 

https://kb.intermedia.net/article/20784

 

Manual setup doesn't work it seems

[iSilverback]

Found a fix

 

 

I had to make sure the 'Auto detect settings' option in LAN settings is unticked.

 

Outlook magically started working after I unticked it.

 

 

Thank you for everyone's help.

 

 

Kind Regards,

iSilverback

[Accura2k7]

Office 2016 uses slightly different mailbox pst files i think.... Im sure in Control Panel the Mail applet is Mail 2016.

 

So, could be it picking up his older outlook profile and getting stuck?