Birmingham council and bgfl network Down

[stevenlong1985]

Message from link2ict

P1 Ref: INC0232539: Yesterday a 3rd party contractor working on the Paradise Circus development accidentally cut through a critical fibre cable. This has caused significant service impact - we have worked through the night to identify the location of the break and all efforts are being expended to resolve the service impact as soon as possible.

[Michael]

It's back online as from 10am for all sites.

[stevenlong1985]

Ok they have fixed it

[Michael]

There are still issues with the transparent proxy however.

 

I have it in every school where one computer will connect transparently, yet another won't (and it worked fine yesterday). This gives the impression connectivity is still down for end users.

 

Manually specify proxy settings - eduproxy.bgfl.org:80 resolves the issue for select users.

[Michael]

Transparent proxy issue is now fixed.

[stevenlong1985]

The internet is down again, and they're all on staff training day today! I've tried ringing the emergency phone number but it goes straight to answerphone.

[Bste93]

We are having the same problem.

[nawbus]

We are having the same problem.

Same in Staffordshire. We use Entrust but they are being slowly merged with BGfL and we're finding anything to do with BGfL turns to carp :-(

[andy_b]

A December summary:

 

 

02/12 - No Internet

 

03/12 - No Internet

 

04/12 - Internet for about 4 hrs only

 

05/12 - Internet for about 8 hrs only

 

06/12 - No Internet until mid afternoon

 

 

10/12 - No Internet

 

11/12 - No Internet

 

12/12 - No Internet

 

13/12 - Internet back mid-day ish

 

15/12 - Slow internet, certificate errors, transparent proxy stopped working mid-day

 

!!!!!!!!!!

[andy_b]

Oh, and the internet that we have today is slow...... Even with only 52% utilization.

[andy_b]

"We are aware of an issue with internet access at a number of schools. This is due to a power outage at one of the core data centres. The power company is onsite working to restore power. Once power is restored, services will resume and we apologise for the inconvenience."

[Michael]

I also wonder if this has anything to do with BGfL changing filtering provider also? This was scheduled to happen before the end of the year and could be contributory.