Pen and touch issues

[jon_nais]

Hi,

We have had a number of V5 75" 4K ActivPanels installed this summer.

Some users when they log on are not getting the differentiation between the pen and their finger.

but if another user logs on to the same machine they get the option.

 

I have tried resetting the users windows 7 profile and also deleting their Activinspire profile that is held within their my docs folder but nothing has worked.

 

Can you help at all????

 

Many thanks

Jonathan.

[markiof]

Hi

 

When you are connected to the ActivPanel go to the settings of ActivInspire. Under 'Dual Mode ActivBoards' check that touch input handling is set to 'Touch and ActivPen'. This can be set differently for each different user profile (i.e. Authoring, At the board etc). The default seems to be set to Touch or Pen which doesn't allow the differentiation that you want.

 

[jon_nais]

Thanks for that.

Seems weird that 95% of teachers haven't had an issue with this and when you connect the ActivPanel it automatically selects both pen and touch input.

But this has solved the problem which is great and teachers can do it themselves which makes it even better!

J

[smoothwall]

Old post but it works thanks