User sees home folder as full, but server says it isn't.

[Garacesh]

A user has her home folder mapped via AD (Account properties, Profile tab, connect X to \\Server\Share\User)

I have checked and double-checked on the file server. \Share\User is 4.30GB in size. But if the user logs in to a machine and goes to Computer, their home folder shows as being 5.99GB of 6GB in size, and thus they cannot save anything.

 

Only thing I can think of is it's the users Recycle Bin, but we've emptied that and it only cleared up ≈380MB so that's not causing the issue.

 

User is currently deleting stuff to clear some room (got her folder down to 3.89GB now) but it still seems to think there's ≈2GB of phantom files that don't exist.

I've made sure show hidden files/folders/drives is enabled, even unticked 'Hide protected operating system files' and I just can't figure this out.

 

Anybody any ideas?

[Snoochieboochies]

Have you tried using Space Sniffer to scan the users directory?

 

SpaceSniffer, find lost disk space the easy way.

[Garacesh]

I have used both Windows Folder Properties, and GetFolderSize

 

I've just run SpaceSniffer, but I'm not entirely sure how it's supposed to help. It's telling me her user area is 144.0MB (which Windows Properties says is the 'Size on disk' size) but I've no idea how that translates to (what is now) 3.90GB and even less idea why when logged on, her file explorer says the folder is at nearly 6GB.

[pete]

I'm assuming you're using quotas based on the disk space being discussed, so...

 

Do the quotas affect files stored on shared drives that aren't the home directory as well? Or are they separate? If I've a 6GB quota and I put 4GB in my homedir and 1.5GB in \\server\share\collabwithotherpeople have I used 4GB or 5.5GB of my quota?

 

If it's a staff user on a laptop, has offline files snarled up and it keeps trying to push stuff to the server?

Edited May 22, 2017 by pete

[round2it]

Redirected app data?

[ajs]

My understanding is that quotas are calculated based on files that the user is an owner of. Are the user shares on the same drives as any other shared areas?

[jondukes]

Bit late to the party but I have also just had this issue and found that if I disable the quota on that directory and re-enable it, it recognises the free space once more. Seems to be one of Microsoft little quirks that we all know and love.

[jonspurs]

APPDATA has loads of temp files...eg Powerpoints.