Jambo_C Posted May 17, 2017 Posted May 17, 2017 I have a very bizarre issue that is driving me a bit mad. I have a Promethean Activboard in school, quite an old one with the round white Promethean logo/light in the top left which uses the grey pens with the orange band and button. It is working perfectly fine but the teacher asked me for a new pen as hers is cracked and the end bit after the orange band keeps falling off. I have 10 brand new pens and none of them will work properly on this board, they're intermittent, for example you’ll be drawing a line and it’ll just stop. The new pens work fine on a couple of other boards that I’ve tested them on though. As far as I can tell the boards are the same. I've installed the latest drivers but the new pens just won't work properly on this board yet the old cracked and battered one works perfectly. Any help would be appreciated as I'm finding this a bit odd. 1
peferraro Posted May 17, 2017 Posted May 17, 2017 Hi Jambo, That is strange, try taking the nib out of the old pen put it into the new pen. You can also try calibrating the board with the new pen. What is the firmware on the board? Please let us know your results.
Jambo_C Posted May 18, 2017 Author Posted May 18, 2017 (edited) OK, so this gets stranger. I swapped the nibs over and both pens work fine. I then swapped the nibs back and they still both work fine! It hadn't been working for a few weeks before I posted on here so I'm quite confused! I'll see how it is tomorrow. I'd already tried calibrating with the new pen and it was still dodgy. FYI the firmware is "V3.35 Build 2". Edited May 18, 2017 by Jambo_C
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