iPads not showing Photocopiers

[ReverentCreature]

We have a selection of staff and pupil ipads here which normally list the school photocopiers from the Share > Print button. Now for some reason they are not showing the photocopiers when it finds and displays the list. I have checked elsewhere and the computers can print fine to them.

 

Im not sure where to go from here as only just started in this school and not familiar with ipad configuration in this type of setup.

[ITJS2015]

Does your photocopiers have air print enabled on the web interface

 

 

Also check the apple IOS on both ipads

Edited March 29, 2017 by ITJS2015

[caffrey]

Are the iPads on a seperate VLAN ?

[ReverentCreature]

Its iOS 10.1.1 on the ones that I am looking at.

Cant see any Airprint functionality in the web interface. Just contacted out photocopier provider and their Canon print app detects and prints to the copiers just fine.

So its very odd that the iOS has suddenly stopped finding and printing to the copiers. through the Share > Print route.

[ReverentCreature]

Hi Caffrey,

The photocopiers are x.x.10.x and the ipads are x.x.0.x So different numbering system.

Both the photocopiers and the ipads have the same subnet mask of 255.255.0.0

[RTi78]

Is Bonjour enabled on the Copiers?

[ReverentCreature]

Cant see Bonjour in web interface anywhere but there is a setting called Apple Talk which is disabled.

 

Was told it was okay at the beginning of the week. No one would have gone in and turned anything off. They wouldn't know how to.

[caffrey]

All on the same network then , so no issues with broadcasting

[ReverentCreature]

Turns out that there is another server here running Ubuntu and it contains a VirtualBox Windows Machine that's acting as a print server. The three photocopiers seem to be here as well. There was an Airprint error onscreen. I rebooted the virtual machine and the photocopiers are now showing back up on the iPads.

 

If anyone knows how or why it would have been set up this way it would be much appreciated!

[Jollity]

If anyone knows how or why it would have been set up this way it would be much appreciated!

My guess would be that the photocopiers do not support AirPrint themselves and that there is software running on virtual machine that is providing AirPrint access to the printers installed on there. There are various pieces of software that can do that, though I cannot remember any names off the top of my head.

[kennysarmy]

My guess would be that the photocopiers do not support AirPrint themselves and that there is software running on virtual machine that is providing AirPrint access to the printers installed on there. There are various pieces of software that can do that, though I cannot remember any names off the top of my head.

 

PRESTO?

[Jollity]

PRESTO?

 

Yes that was one.

 

There was also a free one available at airprintactivation.com (gone now) that I did not entirely trust, but I think some people had success with.