PaperCut MF, secondary server

[manamaga2512]

Hi all, I was hoping to get some advice if poss. We have just moved into a new building, our current servers have been moved with us, so the only new gear are the switches. We are trying to setup PaperCut MF and so far we have the windows side working fine, but the Mac secondary server is proving problematic. It has all been setup as per the instructions, printers added on the Mac server and shared, however when trying to add a printer on an end users iMac or MacBook, the shared printer cannot be seen. I'm posting here as a last ditch attempt as we have been battling for 3 days now. The Mac server is on the same VLAN as the end users and we can ping the Mac server from the end machine so we think it can't be a routing issue. If anyone could offer some suggestions (besides ditch the Mac! LOL) that would be greatly appreciated.

 

 

Many thanks.

[adamsund]

Hi manamaga2512,

 

Had a similar problem recently. I think I tracked it down to the protocol used when adding the printer. I will have a look when I'm at work tomorrow

[vittorio]

Hi There. Vittorio from PaperCut here. You can start by removing the queue and making sure you add the queue to the Mac Server using Socket / Jet Direct and double checking that the queue is actually shared. You may need to enable internet printing which has fixed some issues in the past.In any case, please reach out anytime to our support team ([email protected]) for further assistance. We're a friendly bunch, we respond fairly quickly, and we always accept donuts as bribery.

[manamaga2512]

Hi, thanks for the feedback. We actually resolved this yesterday. As mentioned, we have moved into a new building but the building and IT is not actually handed over to us for another couple of days yet, so the equipment is not ours as yet so I couldn't go round looking at the core switch and possible routing issues. So I had to ask the IT contractors to take a look. Turned out that HP have added some kind of multicasting gateway to their switches? Anyhow, the multicasting has now been configured and we have full printing functionality :-)

 

Many thanks.