Samsung Smartviewer Issue

[rama1712]

Can anyone help

 

My Samsung Smartviewer Software has started to cause problems by not showing the text in button as it should (See Attached)

 

Has any any idea why this might be is it and Active X,Java, Flash or Windows update etc issue Samsung Support of no help as we are an end user so will not advise

It not graphics card as I have swopped that out for another.

 

Any Advice Please

 

Stuart

[jonspurs]

Uninstall and reinstall the latest version of SmartViewer.

Update graphics drivers too.

[rama1712]

Did all that still nothing, I even contact Samsung support and as I am an enduser not a supplier or distubter they would NOT help at all.

 

I have solved problem by upgrading my machine to windows 10(Been Putting it off till summer but did it today)

 

Thanks ANyway

Stu

[Denephelon]

I'm encountering this same issue, and as I am already using windows 10, that solution will not work. I've updated my video drivers, and well as uninstalled ans reinstalled the Smart Viewer software.

[TechMonkey]

Not sure what the issue was but @kennysarmy had an issue http://www.edugeek.net/forums/windows/189504-kb4041681-breaks-samsung-smartviewer.html

[sloehawk]

Hi

New to the forum just joined when I saw this post, having the same issue with Smartviewer software v 4.9.2 on 2 PC's one on windows 7 and the other on windows 10 which have previously worked fine.

I have tried uninstalling and even tried rolling back software v 4.8.1

on a 3rd PC its working fine and I know the DVR is all good its just a graphics issue I am guessing down to a windows update?

If anyone has the answer let me know

Many thank for reading

[Thesalamander]

I wanted to thank everyone in this forum for the valued information found here. Smart Viewer was broken on Win 7 machine with KB4041681. I called Samsung to alert them about the problem as I've gotten them to respond before about iPolis being broken on samsung phones ( couldn't access the address book ) a week later they had it fixed. The customer service person told me they are aware of the issue and that it's basically Microsoft's fault and that they were waiting for them to come out with a new windows update to fix it. I then rolled my eyes pretty hard asking her if there was any information on the exact update KB that is effecting it , she couldn't answer that. It's pretty horrible that their software connects to DOZENS of models of DVRs and yet they can't even have their top tier technicians post a bulletin with the right KB update to remove in order for it to work. Their excuse was that " it effects multiple software not just ours".... Pretty lousy considering I have over 24 of their DVRs at different locations. If they want installers and technical people to keep buying their products they should probably support them a little better. I guess maybe because of legal reasons they couldn't suggest removing any windows updates which may have security vulnerability patches but that KB is just a quality update nothing even that serious.....

[sloehawk]

Hi Guys

 

Just an update on this one a smartviewer hot fix is now available which fixes the above issues

 

https://www.hanwha-security.eu/business-security-products/smart-viewer/

 

all the best