Mark182 Posted March 17, 2017 Author Posted March 17, 2017 Yet again, this has failed and I can get on any website with nothing being filtered. It should have gone into the block all traffic if the filter fails. This keeps happening far to often. I agree. As we represent many different schools, we should each keep logging a ticket with BTLS every time there is an issue.
jhothersall Posted March 17, 2017 Posted March 17, 2017 I have one SD00887165, 3 times this has happened in the recenty months. I am at a lost what we do .. pull the internet cable out???
ultima170387 Posted March 17, 2017 Posted March 17, 2017 Call logged here too, not acceptable really! 1
ultima170387 Posted March 17, 2017 Posted March 17, 2017 Just had a call back from BTLS. They have moved over to a backup system which seems to be working for us. They are working with lightspeed for a fix on this issue regarding notifications on future failures so that they can act a lot quicker at resolving any issues.
jhothersall Posted March 20, 2017 Posted March 20, 2017 Just logged a call there is 18 reports in the queue...
Patrick Posted March 20, 2017 Posted March 20, 2017 It did this last time, they sent out an email to all itcoord@ accounts saying the reports are broken. May as well hit send again lads...
Mark182 Posted March 30, 2017 Author Posted March 30, 2017 Anyone seen this before? we have the cert and have http://pac.education.btlsl.co.uk/ We have tried the options 'Turn on TLS 1.0, TLS 1.1, and TLS 1.2' & this
Joanne Posted March 31, 2017 Posted March 31, 2017 (edited) what are you trying to access? Internal IP? Enable SSL v3 in the IE settings! I had this issue getting onto my Ruckus controller. Edited March 31, 2017 by Joanne
Mark182 Posted March 31, 2017 Author Posted March 31, 2017 what are you trying to access? Internal IP? Enable SSL v3 in the IE settings! I had this issue getting onto my Ruckus controller. Our Sims learning gateway! ha. We tried that, no joy. It's a lightspeed/firewall issue. finally got someone from BTLS to help us! So we are on the right tracks! 1
Mark182 Posted April 18, 2017 Author Posted April 18, 2017 Back to this today :- Lightspeed Rocket Request Blocked Due to a network equipment problem, this request is blocked at this time.
Paul_L Posted April 18, 2017 Posted April 18, 2017 Yep, getting the same here, have reported it to BTLS. One of our engineers is saying that last time we had this was because The JANET network was being DDOS'd Paul
Patrick Posted April 18, 2017 Posted April 18, 2017 That's right, but it also just appears when the load is high on the LS servers. Refresh the page and it'll probably work.
Joanne Posted May 10, 2017 Posted May 10, 2017 Getting a lot of Network Equipment Problem messages this morning. It was like this yesterday afternoon too.... anyone else the same? It won't have anything to do with the Manchester College being down will it? https://netsight.ja.net/QuickStatus
Mark182 Posted May 10, 2017 Author Posted May 10, 2017 Ours has been really bad for the last week. I've logged a ticket but keep getting fobbed off.
browolf Posted May 10, 2017 Posted May 10, 2017 I've seen one this morning. Also in the afternoons last week and monday there was an intermittent problem with SSL filtering causing google not to work.
Mark182 Posted May 10, 2017 Author Posted May 10, 2017 This is the main ticket number 904282 you need to have yours added too. That is the 'master' ticket I believe.
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