Impero V5.4.38 - Issues so far

[andyire]

Hi All,

 

We have been having issues since we installed Impero in September.

A quarter of a year later and unfortunately it does not feel like we are much closer to a fix.

- Issues today

 

1) loads of captures about 800+ for seemingly no reason - we have already updated to the latest v5.0 policies twice

 

 

2) Clients all lost connection to Impero server by mid morning, failed to restart Impero Server service, so gave the server a reboot. About 40 minutes later all the clients started to reconnect.

This issue has existed since we installed Impero back in Aug / Sept. It seemed to resolve itself for a while but in this latest release we are back to square one.

I am receiving complaints daily when teachers / librarians are loosing access to Impero in the middle of lessons etc.

 

3) One of my technicians had a support session with Impero, they said that the logs were the issue again and said they had fixed the issue with the logs.

SLT approached me this afternoon asking if i could investigate an incident from yesterday. I went to look at the Impero logs, but we only have logs for 2 hours worth for today.

 

 

Bottom line is, we are ending up with dozens more support calls to IT as a result of Impero, when it was purchased mainly as a tool to reduce workload.

 

Impero - this is not good enough !

 

Make our Christmas merry and fix these problems

[KibosJ]

Since updating to 5.4.38 we have seen most of our problems go away.

 

I've imported the new v5.0 policies and captures are being created, logs are generating and I haven't had any server/service crashes as of yet.

 

If I try to export a capture to PDF then the client console crashes, but other than that, this is the first version (so far) that we haven't had major issues with and I'm hoping that it stays that way.

 

It was getting to a point where I was about to give up completely on Impero.

[speckytecky]

Updated to it yesterday and the only issue encountered so far is it doesn't like running out MSIs. Ran out Flash Player 24 yesterday and it totally balked at a full roll-out. Ended up doing it in small batches and still then it was making the Console PC hang every time.

[Fazza]

Just updating to 5.4.38 now to see if it will fix our issue that Impero themselves do not know what's causing it!

 

Clutching at straws and counting down 10 months until the contract is up and then I'll never have to deal with this software again! Incidents get closed with no resolution and if you make a complaint you get ignored and they don't care about losing customers which is just gobsmacking!

 

I'll let you know if we get any different issues like we have done with all the recent upgrades (one problem fixed and another one created)!

 

There's more bugs in this than in I'm A Celebrity!

[alan-d]

I'm still waiting for a fix for this one http://www.edugeek.net/forums/impero-direct-support/177877-impero-version-out-date-programs-features.html

[clockend25]

Absolutely no issues with 5.4.38 for us since we upgraded over a week ago.

[Latham]

Anyone else not having the right click > log on not working? We're unable to log on to several machines at a time since upgrading to 5.4.38.

[kidpressingbuttons]

Anyone else having strange captures of random words?

We have had about 6 occurances now where inappropriate words have been detected and a screenshot has been taken, however there is no evidence of it on screen!

[alan-d]

Anyone else having strange captures of random words?

We have had about 6 occurances now where inappropriate words have been detected and a screenshot has been taken, however there is no evidence of it on screen!

 

That happens all the time. It's either something in the background or just off screen. Occasionally a word is picked up but is deleted\amended before the screen capture can take place.

[kidpressingbuttons]

There has just been a lot of occurrences of it lately with some words that would be very hard to type by accident. Just a bit weird!

[steveg]

We are getting captures of random words with a completely blank screenshot attached. I reported this previously and was advised it would be fixed in this release. Deployed it earlier in the week, and the problem continues.

 

Steve