[sims] Teacher App on iPads

[RLR]

Getting some staff report that their attendance taking is saying saved but it's not showing up in SIMS. Have some more staff saying they're adding comments to mark sheets via the teacher app and it's not saving to the SIMS database.

 

Is there any logging we can check to see if they're saving it correctly?

[PhilNeal]

Sounds like they are working off-line

[RLR]

Sounds like they are working off-line

 

We've been sat with some teachers as they've done it and it says "Saved".

[PhilNeal]

In off-line mode it would save.

[SimonCygnetIT]

Hi RLR

 

When you are entering anything in to the Teacher App it will save no matter what. The thing to check on the iPad is up in the top left corner to see if it is working Online or Offline. It could be that the iPad is not connected to the Internet in some way and is therefore saving the data locally (Offline working) until it connects to the internet. Once it connects it then becomes Online and should upload any saved data. In effect it caches the data that has been saved and then uploads once it can talk to the database.

 

Kindest regards

Simon

[RLR]

Hi RLR

 

When you are entering anything in to the Teacher App it will save no matter what. The thing to check on the iPad is up in the top left corner to see if it is working Online or Offline. It could be that the iPad is not connected to the Internet in some way and is therefore saving the data locally (Offline working) until it connects to the internet. Once it connects it then becomes Online and should upload any saved data. In effect it caches the data that has been saved and then uploads once it can talk to the database.

 

Kindest regards

Simon

 

We have not turned on "allow offline working" for our users. Will the app work offline if it loses internet connection even thought this feature isn't turned on in the SIMS user portal?

 

We've now turned it on for all our users to see if this helps.