3rd Line Support Specialist and Database Support

[michswart]

Thomas's London Day Schools

 

Job Description

 

Job Title: 3^rd Line Support Specialist

 

Hours of work: 40 hours per week

Location: 2 Red Lion Square, Wandsworth High Street, London, SW18 4LS (travel to schools and offices will be necessary)

Reporting to: Senior IT Manager

 

Summary of role:

3^rd Line Support of the Thomas’s network infrastructure in five schools and two offices and also assisting the Data and Content Manager with the Thomas’s MIS and TLP(VLE).

This is a support role to the Thomas’s IT Managers with their daily duties. A willingness to be trained in any of the areas below that are not up to the required standard.

 

Key roles and responsibilities

3rd Line Support of the following

• Server rooms/Comms Rooms
  
• Server and switch racks
  
• Cabling and patching
  
• Switches
  
• Storage
  
• WiFi Networks
  
• VOIP Telephones
  
• Backups
  
• iSAMS Management Information System/Database
  
• Firefly VLE System/Database
  
• Writing of custom reports by manipulating data from iSAMS
  

 

Experience, qualifications and technical skills required:

Desired skills and experiences

• MCSE
  
• Mac OS Server setup and maintenance
  
• MS Windows Server 2008 and 2012
  
• MS SQL Server
  
• VMWare
  
• Backup technologies and procedures
  
• SAN and Storage solutions
  
• Switch technologies and configuration
  
• VLANS
  
• Routing
  
• VOIP
  
• Previous database administration work experience
  
• Familiarity with SQL and SSRS
  
• Strong analytical and problem solving skills
  
• Meeting deadlines
  
• Excellent command of the English language in both written and verbal communications
  
• Customer service
  
• Attention to detail
  
• Team player who can work independently
  
• Highly Proficient in Microsoft Word, Excel and Access
  

 

 

The person:

The successful applicant will be willing to support Thomas’s commitment to safeguarding and promoting the welfare of children and young people.

The personal qualities that the applicant requires to perform effectively in the role are as follows

 

• A business-like appearance and presence
  
• A pleasant and friendly approach
  
• Hard working
  
• Honest
  
• Conscientious – goes the extra mile
  
• Punctual
  
• Have initiative
  
• Work well under pressure
  
• Be discreet
  
• Be organised and reliable
  
• Be resourceful
  
• Work flexibly
  
• Sense of humour
  
• Loyal to the school and supportive of its aims and objectives
  

 

Willing to abide by the schools’ terms and conditions of employment

 

Contact [email protected] for more information.

[elsiegee40]

@michswart please can you give an indicative salary range or scale in line with Edugeek rules