Samsung Galaxy Note 7 owners told to turn off device - again!

[elsiegee40]

Samsung Galaxy Note 7 owners told to turn off device | BBC News

 

It seems even the replacement phones burst into flames Has the potential to dent the Samsung brand image.

Edited October 11, 2016 by elsiegee40

[FN-GM]

Bed a lot of people at Samsung are having sleepless nights.

 

Saw this the other day and it amused me.

 

[XiJ]

I'm surprised there are no law suits yet. It came about from Samsung greed. When they saw the iPhone 7 would have "no new features" they rushed through production and made short cuts.

 

Imagine the hatred if it was Apple.....

[mikkydoos]

I'm surprised there are no law suits yet. It came about from Samsung greed. When they saw the iPhone 7 would have "no new features" they rushed through production and made short cuts.

 

Imagine the hatred if it was Apple.....

 

They don't need exploding phones for the hate.

 

In the iPhone 8 I bet Apple introduce an exploding feature... but it'll only blow detonated through the lightening connector.

[6Foot2]

Link: Samsung could learn a thing or two from Homer - GIF on Imgur

 

http://i.imgur.com/dEnxpsm.gif

[synaesthesia]

Apple have had plenty of exploding devices in the past, as have many other companies. Everything is just far higher profile these days.

Even Nokia had a scare a fair few years ago.

 

http://www.timemachinego.com/linkmachinego/wordpress/wp-content/uploads/2010/09/nokia-bomb-detonator-iraq.jpg

[NB9457]

Apparently production has now been completely stopped. Is that it now for the Note 7?

 

Samsung permanently stops Galaxy Note 7 production - BBC News

[sted]

Apparently production has now been completely stopped. Is that it now for the Note 7?

 

Samsung permanently stops Galaxy Note 7 production - BBC News

 

with the press its got you would have to assume so (and possibly the entire note range).

 

samsung also seem to make devices filled with water explode Consumers Warned of Exploding Samsung Washers | Home Tech | TechNewsWorld

[localzuk]

Can't remember where I saw it, but one site reckoned this'll cost Samsung at least $5bn. Ouch.

[Arthur]

Oculus disables Gear VR functionality on Galaxy Note 7 due to fire concerns

 

Oculus, the Facebook-owned company that powers the software inside Samsung's virtual reality ambitions (as well as the Oculus Rift headset, sold separately), has disabled its app from working with the Galaxy Note 7 after a number of replacement phones reportedly caught fire over the weekend.

 

As first reported on Reddit, and confirmed by Android Central, Oculus has issued a forced update to its mobile app that, when paired with a Galaxy Note 7 inside a new Gear VR headset, shows the following message:

 

Customer safety is Oculus' top priority. Oculus is removing support for all Note7 devices on the Oculus platform. Until further notice, Note7 devices will not be compatible with the Gear VR. For more information regarding the Note7, please contact Samsung directly.

 

While the move has annoyed current Note 7 owners, many of whom don't see the immediate danger of owning a device that Samsung explicitly says should no longer be turned on, we applaud the company's move, even though it probably should have happened the moment the phone was first recalled in early September. Facial burns probably wouldn't be a good PR association for the up-and-coming VR giant.

 

The software update doesn't appear to affect any other compatible Galaxy devices, like the Galaxy S7 and S7 edge, which have not been affected by the battery debacle.

[Arthur]

http://www.nytimes.com/2016/10/12/business/international/samsung-galaxy-note7-terminated.html?emc=edit_na_20161011&nlid=2017782&ref=headline&_r=0

 

Samsung Electronics is killing its troubled Galaxy Note 7 smartphone, a humbling about-face for the South Korean giant and its global brand. In an unprecedented move, the company will no longer produce or market the smartphones.

 

Wow! That's a lot of money.

 

The company is facing an immediate, and substantial, financial blow. On Tuesday, even before Samsung had announced it was killing the Galaxy Note 7, its South Korea-traded shares fell more than 8 percent, its biggest daily drop since 2008, knocking $17 billion off the company’s market value. Strategy Analytics, a research firm, had earlier estimated that Samsung could lose more than $10 billion from the phone’s troubles. Samsung’s smartphone business also helps its other divisions by buying their computer chips and panel screens.

Edited October 11, 2016 by Arthur

[Michael]

What's unclear (as a Galaxy S5 owner), is to the best of my knowledge this hasn't been an issue before, so why can't they use old battery tech in a new phone? Is the new battery radically better (when it works) than older battery tech to justify stopping production completely?

[DJ-1701]

What's unclear (as a Galaxy S5 owner), is to the best of my knowledge this hasn't been an issue before, so why can't they use old battery tech in a new phone? Is the new battery radically better (when it works) than older battery tech to justify stopping production completely?

 

Ah, but is it the battery tech... or is it something else in the phone causing an issue with the battery?

Edited October 11, 2016 by DJ-1701
Duplicate words duplicate words

[Michael]

Ah, but is it the battery tech... or is it something else in the phone causing an issue an issue with the battery?

 

Indeed good point, but this is all the press are focusing on; the battery. This is why I asked the question, because I thought I was missing the point! Use slightly older/working/consistent battery tech and move on.

[Michael]

I suppose thinking about it, it's difficult for us to call, as the S7 doesn't have a removable battery. If it did, it would/could have saved a fortune if it was just the battery being an issue.

[Arthur]

Ah, but is it the battery tech... or is it something else in the phone causing an issue with the battery?

It's the battery apparently.

 

www.telegraph.co.uk/technology/2016/10/11/why-is-the-samsung-galaxy-note-7-catching-fire-the-lithium-ion-b/

 

One report by Korea's Agency for Technology and Standards found that the Note 7 had a manufacturing error which "placed pressure on plates contained within battery cells," bringing “negative and positive poles into contact."

 

When the anode and cathode touch it can trigger a "thermal runaway."

 

Thermal Runaway

When a battery's temperature hits around 100°C (200°F), its materials begin to break down. This starts a chemical chain reaction that releases its own energy and accelerates the heating in a snowball effect.

 

In a “thermal runaway", the temperature can keep increasing until the battery catches fire.

 

 

[Arthur]

What's unclear (as a Galaxy S5 owner), is to the best of my knowledge this hasn't been an issue before

 

Rush to take advantage of a dull iPhone started Samsung's battery crisis « Bloomberg

 

Earlier this year, managers at the South Korean company began hearing the next iPhone wouldn’t have any eye-popping innovations. The device would look just like the previous two models too. It sounded like a potential opening for Samsung to leap ahead.

 

So the top brass at Samsung Electronics Co., including phone chief D.J. Koh, decided to accelerate the launch of a new phone they were confident would dazzle consumers and capitalize on the opportunity, according to people familiar with the matter. They pushed suppliers to meet tighter deadlines, despite loads of new features, another person with direct knowledge said. The Note 7 would have a high-resolution screen that wraps around the edges, iris-recognition security and a more powerful, faster-charging battery. Apple’s taunts that Samsung was a copycat would be silenced for good.

 

Then it all backfired. Just days after Samsung introduced the Note 7 in August, reports surfaced online that the phone’s batteries were bursting into flame. By the end of the month, there were dozens of fires and Samsung was rushing to understand what went wrong. On Sept. 2, Koh held a grim press conference in Seoul where he announced Samsung would replace all 2.5 million phones shipped so far. What was supposed to be triumph had turned into a fiasco.

 

[...]

 

The crisis is straining a management team that’s been without clear leadership for more than two years. Lee Kun-Hee, the Samsung patriarch who is chairman of both the electronics unit and the broader conglomerate, suffered a heart attack in 2014 and hasn’t been back to the business since. His son, Jay Y. Lee, is heir apparent, but hasn’t taken his father’s title because Korean culture precludes such a move while the elder Lee is alive. The result is that no one appears to have the kind of authority that, say, Tim Cook wields at Apple to take responsibility and hammer out solutions.

 

“The battery issue arrived at the worst moment for Samsung and it seems like there was a delay in reacting to this communication crisis,” said Thomas Husson, an analyst at Forrester Research. “This may indeed be due to the change in top management.”

 

[...]

 

In December, the chief of Samsung’s mobile division was replaced. The 55-year-old Koh, a company veteran who had managed development of several Galaxy phones, took his place on the hot seat.

 

Koh faced not just intensifying competition with Apple but slower growth as the whole smartphone market became saturated. When Samsung became aware that Apple didn’t plan any major design changes, the Korean executives saw an opportunity. After a select group of top managers got their hands on early versions of the Note, they gushed over the upgrades and praised each other’s work, according to one of the people. If Apple wasn’t going to offer consumers anything exciting, Samsung certainly would.

 

With Chairman Lee in the hospital, the younger Lee and co-vice chairman G.S. Choi huddled with Koh and executives of other Samsung affiliates, which make semiconductors, glass panels and batteries. They went ahead with a slew of new features that had been on the company’s product roadmap, including an improved screen and stylus -- and then approved a launch date 10 days earlier than last year, according to one of the people familiar with the matter. Samsung’s unveiling was Aug. 3 this year, compared with Aug. 13 last year.

 

The battery is a critical component. Smartphone makers have been pushing the boundaries of the technology for years as they try to satisfy consumer demands for long-lasting devices that charge faster. That increases manufacturing challenges and raises the risks of defects.

 

Samsung opted to give the Note 7 a 3500 milliampere hour battery compared with 3000 mAh for the previous model. For comparison, the iPhone 7 Plus has a 2900 mAh battery. The main battery supplier for the Note 7 was Samsung SDI Co., a person with knowledge of the matter has said.

 

As the launch date approached, employees at Samsung and suppliers stretched their work hours and made do with less sleep. Though it’s not unusual to have a scramble, suppliers were under more pressure than usual this time around and were pushed harder than by other customers, according to a person with direct knowledge of the matter. One supplier said it was particularly challenging to work with Samsung employees this time, as they repeatedly changed their minds about specs and work flow. Some Samsung workers began sleeping in the office to avoid time lost in commuting, the supplier said. Samsung declined to comment on whether deadlines were moved, reiterating that products are only introduced after proper testing.

 

[...]

 

The chairman of the U.S. Consumer Product Safety Commission was more explicit when his agency announced an official recall on Thursday. He said the phone’s battery was slightly too big for its compartment and the tight space pinched the battery, causing a short circuit. “Clearly, they missed something,” said Anthea Lai, an analyst with Bloomberg Intelligence. “They were rushing to beat Apple and they made a mistake.”

[mikkydoos]

What's unclear (as a Galaxy S5 owner), is to the best of my knowledge this hasn't been an issue before, so why can't they use old battery tech in a new phone? Is the new battery radically better (when it works) than older battery tech to justify stopping production completely?

 

Its better for making toast!

[6Foot2]

[mikkydoos]

I want to get buried like that.

[6Foot2]

I want to get buried like that.

 

But partly incinerated first?

[mikkydoos]

But partly incinerated first?

 

Lol. Yes :boom: :flame::flame: :target::target:

[elsiegee40]

Matt in the Telegraph

[Arthur]

If you bring the Samsung Note7 on a plane, you could be arrested

 

The U.S. government has issued an emergency ban of Samsung's exploding Galaxy Note7 devices from all airline flights, urging users to take advantage of the company's exchange and refund offers.

 

Owners of Galaxy Note7s may not transport the devices on their person, in carry-on baggage, or in checked luggage, Department of Transportation and the Federal Aviation Administration said. The smartphones also cannot be shipped as air cargo under the ban, which goes into effect Saturday at noon Eastern Time.

 

Passengers who attempt to evade the ban by packing their phone in checked luggage are "increasing the risk of a catastrophic incident," the agencies said in a press release. Anyone violating the ban could face criminal prosecution and fines.

[Michael]

If the edges are too round this would make sense, as presumably any battery technology would have the same issue. It would also explain the re-call and the complete shut down of production.

 

I suppose the logical position would be to put the battery in the middle, or simply away from the bends... but why wasn't this picked up when they developed it at the early stages? All very strange.

 

Roll on the S8