O365 & Office 2016

[CapnPugwash]

Hi,

 

All our staff are now on O365.

We've started to roll out Office 2016 to desktops.

 

Some staff are reporting issues connecting Office 2016 to their O365 accounts. The error they get (in Office 2016) is "We are unable to connect right now/ Please check your network and try again later"

 

When they get this error, they are connected to the network, able to access network shares and the internet.

 

The problem seems intermittent and impossible to tie down to a particular user / machine. Sometimes trying to connect again works, sometimes it doesn't.

The problem is regular enough to be a pain & is causing users to ask whether they can realistically use Office 2016 with O365

 

Has anyone seen any similar behaviour?

[Cazale]

Have you tried these steps? (reset winhttp proxy and adding the URLs to your webfilter)? https://support.microsoft.com/en-gb/kb/2745026

[FN-GM]

We are 100% Office 2016 here and had no reports of this issue. So it doesn't look like its a common thing.

[CapnPugwash]

Thanks for the replies

 

proxy settings are dished out via GPO, which changes

HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings - ProxyEnable / ProxyOverride / ProxyServer reg keys

 

Users who experience this problem are all able to browse the web at the time they report it.

 

Do I need / is it advisable to reset winhttp proxy as well?

[Cazale]

There's an option to sync winhttp with IE, so I guess so: https://technet.microsoft.com/en-gb/library/cc731131(v=ws.10).aspx

 

Can't hurt.

[CapnPugwash]

the user who has reported this issue uses two machines

As a test we've run 'netsh winhttp set proxy ourproxy:port' on both machines

 

He now has a new problem, when he tries to connect he gets a "Security Alert. Revocation information for the security certificate for this site is not available"

 

Following up with the user (repeatedly!!) it looks like his O365/TimeZone is wrong...

 

I'll get him to correct that and see where we end up...

[CapnPugwash]

Just out of interest, is anyone setting winhttp by GPO?

I'm trying to do it with a logon .bat file, but it's not working

[LeMarchand]

Just out of interest, is anyone setting winhttp by GPO?

I'm trying to do it with a logon .bat file, but it's not working

 

Used to use a batch file to merge in an exported registry value

 

@ECHO OFF

 

%systemroot%\regedit.exe /s \\Server\folder\WinHttpProxy.reg

 

This merged in

 

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\Connections]

"WinHttpSettings"=hex:

 

But currently use GPP to achieve the same thing.

[CapnPugwash]

Ta for that, GPP is definitely what I should be doing.