SIMS Shortcut - Won't appear in Start Menu.

[kcrick]

Morning,

We have an RM CC4.5 network.

We use Win 10 Education OS (x64), however, I'm running into a problem with Capita's SIMS.

 

We use SOLUS3 to deploy SIMS to stations,

We have a program set where you'd expect to find the shortcut for SIMS, it's there on Windows 7 builds.

I've tried deploying a shortcut to an internet browser that directs to say "google.com", sure enough, that appears in SIMS' program set. So the issue isn't with the Program set itself, more in the shortcut.

 

I've tried Health checking and redelivering the Program Set.

 

The program itself works on Windows 10 no issue, it's just a pain to get users to launch SIMS from a shared network drive's shortcut as opposed to the Start Menu which they all are used to.

 

RM say the only difference with Win 10 is that shortcuts can't be replicated i.e if you put a shortcut to Word in program set "Applications", and then in "MS Office", it'll only show in "Applications" as it a.) won't replicate and b.) picks the program set thats first in the alphabet.

 

Any insight on this would be a great help,

 

Thanks!

 

Karl

Edited April 5, 2016 by kcrick

[Sunny87]

Morning,

We have an RM CC4.5 network.

We use Win 10 Education OS (x64), however, I'm running into a problem with Capita's SIMS.

 

We use SOLUS3 to deploy SIMS to stations,

We have a program set where you'd expect to find the shortcut for SIMS, it's there on Windows 7 builds.

I've tried deploying a shortcut to an internet browser that directs to say "google.com", sure enough, that appears in SIMS' program set. So the issue isn't with the Program set itself, more in the shortcut.

 

I've tried Health checking and redelivering the Program Set.

 

The program itself works on Windows 10 no issue, it's just a pain to get users to launch SIMS from a shared network drive's shortcut as opposed to the Start Menu which they all are used to.

 

RM say the only difference with Win 10 is that shortcuts can't be replicated i.e if you put a shortcut to Word in program set "Applications", and then in "MS Office", it'll only show in "Applications" as it a.) won't replicate and b.) picks the program set thats first in the alphabet.

 

Any insight on this would be a great help,

 

Thanks!

 

Karl

 

Not used RM CC4.5 with windows 10 to be honest have you tried adding the shortcut to the shortcut bank manually? I know that there is a redirection policy with vanilla as the start menu and desktop menu are configured differently and both need to be setup the way you want them to, but as I'm using 8.1 at the moment on vanilla I'm not sure RM configure it in quite the same way.

 

I had a similar issue to yours with construct 2 and CC4.5 it basically took like a day before the shortcut showed up, but that was windows 7.

[Max_Power]

Using CC4.5 here on Windows 10 education along with Solus 3 - done the Spring update this Easter Holiday and its rolled out to the Windows 10 stations fine, the shortcut in the start menu for both SIMS and Discover work as expected.

 

Made no changes to any policies, program sets or shortcuts since moving to 4.5 or windows 10 its just continued to work.

 

Do you have multiple user types? i.e. teaching staff and non teaching staff - do you get the issue for both user types?

Does it appear and work correctly for an admin user?

Have you tried creating a new shortcut from scratch for SIMS or a completely new program set.

[Sunny87]

Morning,

We have an RM CC4.5 network.

We use Win 10 Education OS (x64), however, I'm running into a problem with Capita's SIMS.

 

We use SOLUS3 to deploy SIMS to stations,

We have a program set where you'd expect to find the shortcut for SIMS, it's there on Windows 7 builds.

I've tried deploying a shortcut to an internet browser that directs to say "google.com", sure enough, that appears in SIMS' program set. So the issue isn't with the Program set itself, more in the shortcut.

 

I've tried Health checking and redelivering the Program Set.

 

The program itself works on Windows 10 no issue, it's just a pain to get users to launch SIMS from a shared network drive's shortcut as opposed to the Start Menu which they all are used to.

 

RM say the only difference with Win 10 is that shortcuts can't be replicated i.e if you put a shortcut to Word in program set "Applications", and then in "MS Office", it'll only show in "Applications" as it a.) won't replicate and b.) picks the program set thats first in the alphabet.

 

Any insight on this would be a great help,

 

Thanks!

 

Karl

 

Have you got two subnets lists or one?

[kcrick]

Just one,

now resolved.

 

Oddly I had to remove the existing program set, recreate another and the issue resolved itself.

 

Thanks.

[Barcrest]

The issue I had with this was to do with program files and program files (x86). I ended up with 2 shortcuts which show up on all sims machines, one points to program files and one to program files x86.