Meraki SM Legacy VPP Licensing issue

[realtnt]

Hi all,

 

I have around 180 supervised iPads enrolled to Meraki.

 

I have around 100 free and paid apps that I'm managing via VPP.

 

This set up was working just fine up until a few weeks ago when I noticed that some apps couldn't be pushed to some iPads and I was getting errors in the Activity Log saying that it can't find the license.

 

I'm pretty sure though that when I had checked at the time, the licenses looked ok under VPP on Meraki. Maybe not!

 

I finally got some time to look into it properly and now what I'm seeing is the following weird behaviour with ANY app - not just paid ones - with a scope other than All Users.

 

When I turn off Auto grant/Auto revoke and use a User tag(s) with a scope of "With ANY of" I can see that it says at the top of a given app the correct number of Users in scope.

 

When I turn on Auto grant the number of Users in scope changes to 0 so it doesn't grant the license to the chosen user group.

 

I can go in and do it all manually, but with 100-something apps and 8 groups of iPads (1 per year group + staff) this is a major pain.

 

Is this Cisco basically telling me that I need to pay to have the Auto grant feature? I had a look and as far as I could tell I shouldn't lose any features.

 

Any help or ideas on what to look for would be greatly appreciated!

 

Thanks!

[Brimstone]

As far as I am aware legacy versions of SM have all the features, faq below...

 

https://docs.meraki.com/display/SM/Systems+Manager+Transition+FAQ

[realtnt]

Yes, that's what I read and thought the same. I just started doubting myself as I can't find a train for this weird behaviour.

 

I just can't figure out what the problem is.

[biz]

@realtnt we've got the same setup as you, but on a bigger scale. I've just tested your scenario and turns out we have a similar problem. If I make any changes to tags for new or existing apps the number of users in scope changes to 0! I've removed the tag I added and the users in scope hasn't changed back - it's still 0.

 

I'm guessing something's gone wrong now they've introduced device-assigned licences as a paid feature. I'm going to log a support case in the morning.

[realtnt]

@biz I'm guessing you're a paying customer as my understanding is that free accounts don't get any support. If you do hear from them with a solution I'd be most interested to hear what they said!!

 

In the meantime I'll push the apps out manually as needed!