IT Welcome Pack

[hardtailstar]

Hi,

 

I am looking at putting a welcome pack in with new staff laptops.

 

So far I have for it:

 

- helpdesk email/phone number

- Copy of the loan form they sign

- Sims information - not logon details

- How to's on projector software etc

- description of drives

- printers etc

- classroom cables

 

 

anything else I should add?

[mthomas08]

Going to be working on one my self, already done a booklet for our Year 7s for the BYOD Scheme.

 

Saving data (plus the warnings of NOT saving to drives that are backed up)

How to treat a laptop (battery conditioning, security etc)

How to add email on to SmartPhones/Tablets etc

Connecting up to Wi-Fi/Logging on to Filtering System

How to access Drives from home.

Who to report certain problems to: E.g. Printer issues, day to day IT to us - SIMs usernames/passwords to Data Manager etc (plus all the others that are not IT Support).

Print Limitations and who to forward big jobs to

Scan to Email

 

I could probably go on but at the moment I'm still only at the paper phase of creating a list.

[Oaktech]

That's pretty much what I used to give out at the senior school...

 

If you have SLAs for stuff, mention them... Management of expectations from the get-go might not be a bad thing!

[jimlag]

Hi all, I am trying to come up with an information pack for new Y7s and new staff. can anyone share any resources?

 

in return we have some spare bubble wrap

[Sagima]

Our welcome pack for everyone is pretty similar to what has been mentioned before but we do put in how to setup activesync on windows 8/10 and iOS. Android devices are quite rare here unless they are a school phone (we hand out the moto g) and we set that up for them.

All staff and pupils have computer training - how/where to save stuff and what each thing is (intranet, remoteapp, outlook, website, parent portal, mis etc)

 

The year 7s (all new students regardless of year) also get a full copy of the AUP (they have a short copy in their school diaries) they have to sign (and a parent/guardian) and return. I have a feeling this is just a tick box exercise as we don't have them anywhere so they may just go in the bin when they come back.