Ric_ Posted January 21, 2008 Report Posted January 21, 2008 Today, two teachers have complained about offline files not synchronising. I have taken a look at one of the laptops and the list of offline files lists the 'missing' files as available offline but not copied to the network. I have tried forcing the synchronisation and have checked that quotas and permissions are not preventing the files copying to their correct location. Does anybodyu have a clue about further troubleshooting steps?
tomscaper Posted January 21, 2008 Report Posted January 21, 2008 when you force the synchronisation do the files the synchronise or does it flag up an error.
contink Posted January 21, 2008 Report Posted January 21, 2008 Obvious question... They're not on the MS "will not synch" list like outlook, access, etc... files are they?
Ric_ Posted January 21, 2008 Author Report Posted January 21, 2008 No errors are flagged up and none of the files are on the exclusion list (the files seem to mostly be PDFs although the only ones the teacher has noticed are Excel and Word documents).
SYNACK Posted January 22, 2008 Report Posted January 22, 2008 Probably a corrupted offline files database, I usually just re-initialize the cache when these type of problems occur http://www.rmschneider.com/writing/xp_tips.html#_Toc74881571
Ric_ Posted January 22, 2008 Author Report Posted January 22, 2008 @SYNACK: I'm not sure that it is corrupted... the majority of the files have synchronised after all.
Jona Posted January 22, 2008 Report Posted January 22, 2008 Are you getting any errors when Syncronization runs automatically? I had something similar to this and as SYNACK said re-initalizing the cache seemd to fix it. See: http://support.microsoft.com/kb/230738 Asides from that disable syncronization and then re-enable it?? Cheers Jona
Ric_ Posted January 22, 2008 Author Report Posted January 22, 2008 I get no errors... some of the files just don't seem keen on going. I'll be having another look at it tomorrow.
Ric_ Posted January 23, 2008 Author Report Posted January 23, 2008 I discovered one part of the problem... I had some strange permission issues the other week so had reset the permissions on the homedrives. As a result, users could not 'see' the folder containing all the homedrives and this meant that Offline Files thought that it did not have permission to access the subfolders. However, this has not resolved the issue with the other laptop that is refusing to sync 60-odd files!
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