SMART notebook 15.1 Crashing

[johnhart96]

Hi All,

 

We have had some reports of SMART notebook 15.1 randomly crashing on us.

 

Has anyone found a fix yet ?

 

John

[Zezima]

We have Smart Notebook 11 crashing issues... here is what error I've found:

 

Problem signature: Problem Event Name: APPCRASH

Application Name: Notebook.exe

Application Version: 11.0.583.0

Application Timestamp: 4fb3da94

Fault Module Name: libAdaptiveUI.dll

Fault Module Version: 11.0.583.0

Fault Module Timestamp: 4fb3d9c3

Exception Code: c0000005

Exception Offset: 00021e39

OS Version: 6.1.7601.2.1.0.256.48

Locale ID: 2057

Additional Information 1: 0a9e

Additional Information 2: 0a9e372d3b4ad19135b953a78882e789

Additional Information 3: 0a9e

Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

 

 

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will post any findings back here if I find any

[GuyJD]

I have the same issue, the application doesn't completely crash but parts of it will stop working like the pen functionality.

[MarcLister]

We recently got some Smart 4065s for our new build. I was told not to install Smart Notebook 15.1 or even 15 as there is a bug in the drivers. I installed Smart Notebook 14 and that's been fine so far.

[Michael]

Have you tried repairing Smart Notebook? Also is libAdaptiveUI.dll unique/new to later Smart versions or all?

 

I did have a look at Smart Notebook 15, but on a pretty average workstation, the lag was unbelievably bad.

[johnhart96]

I have spoken to SMART and they have confirmed it is a problem with NetSupport School using the same ports.

[Matt_NetSupport]

Hi John, this is Matt from NetSupport, I am surprised that SMART are saying this, however more than happy to help you sort it out. The default ports for NetSupport are registered with the IANA but are also configurable. PM me if you are still having issues and we can work it out.