Smart Ink Problems

[woodsa]

Having major smart ink problems in my workplace. Smart ink keeps interfering with typing and clicking in internet explorer. The only way you can stop this is if you turn off smart ink. However if you turn off smart ink you then can't use the smart interactive white boards! anyone else had this issue and has found a way to resolve this. The only way we found was to completely rebuild the pc.

 

Thanks

[Zezima]

When do you mean by interfering? Could you describe/explain what happens when you click something or type within IE?

[Grey-gear]

I have seen that, the way I got round it was to update Smart Note book to 11.4 and then update smart ink to 2. something and then it works fine, hope that helps

[mrwoberts]

Hi @woodsa

 

What version of SMART Notebook and drivers are installed? Is there an identical laptop where this behaviour isn't happening? Did this suddenly start happening after a long period without this behaviour?

 

One quick thing to check out is in SMART Settings, look for ink related settings - I vaguely recollect that you can switch of Ink for specific applications like, Word, Powerpoint.. IE ??

 

Kind Regards

[woodsa]

we are currently running smart ink 1.0.418.0

and notebook 11.0

 

Cannot find a download for ink 2 on their website.

 

any other places to look?

 

 

Thanks

[Grey-gear]

we are currently running smart ink 1.0.418.0

and notebook 11.0

 

Cannot find a download for ink 2 on their website.

 

any other places to look?

 

 

Thanks

 

I think you need to update to 11.4 and then you can download ink 2 through the update client on the computer. Given notebook is now on version 14 you will need to get 11.4 off their website.

 

Hope this helps

[thepridster]

Also worth getting is the latest smart product drivers. It fixed a few issues for us!

[Hashbrown]

Having the same problem, i have tried updating the software and im still having the same issue with internet explorer. Only work around i have is switching off smart ink and disabling this from running on log on...

 

have tried various version of smart software and internet explorer versions... ill let you guys know if i get any further along with this