Office 365 on IOS Devices

[stebo730]

Ok so we have deployed Office 365 along with ADFS and all seemed to be going well. In the last few weeks it has stopped working on the Office Apps on our iPads (80 staff devices). On investigation it seems that it works fine when working on our internal network but outwith it doesn't work however it does work externally when logging in through the Office 365 Portal on Safari or any external device and seems just a problem on the Office Apps on the iPad when using outside school.

 

We basically get the "There was a problem accessing the site...." message with a reference number once prompted by our ADFS login screen. Again only external, internal is fine.

 

Problem happens on both IOS 8 and 9 and all Office Apps have been updated on the iPad.

 

Hope this makes sense. Any help would be appreciated.

 

Stephen