IOS 9 and MERU issues....

[Divaldo]

we are having the same problems, but only with iPhone 6's, the 'Till Association' fix seems to be helping for us too.

[maxrebo]

the fixes mentioned in the Meru guide posted earlier seemed to have done the trick for us

[mhowell]

Hi

I've seen a number of posts on here...

If you are experiencing issues with Apple devices since the upgrade to IOS 9, please contact Meru support. [email protected] stating IOS 9 issue in the title

It would help if in the email you stated the serial number of your controller, what school you are from, and if you still have it, the support contract ID (CID-XXXX)

They have workarounds for the issue, Apple also have a BUG ID, which will predominantly be affecting customers running the AP320 access points.

Simply contact support and they will be able to help

Many thanks

Mark Howell

[RattyNath]

Hi all,

 

Sorry to dig up and old thread, but has anyone had any luck with the latest iOS update?

[Divaldo]

Ours is working fine, we had to ensure that within the wireless ESS Profile settings we had 'SSID Broadcast for Vport' set as 'Till association' and Band Steering disabled. No problems since changing those.

[fewd01]

We have a Meru Controller MC1500 (software: 3.6.1-41) with AP320 access points and our iPhone/iPad users were suffering from password incorrect errors after about iOS9 even though the password was fine. We are using WPA2-PSK for the security.

 

Do this when the wireless is not required!

 

To fix... log into the controller's web interface and under 'Configuration' > Devices > APs go into the first AP.

Click the 'Wireless Interface' tab.

Go into each interface and change Virtual Cell dropdown to 'Off'. Do this for both interfaces on the AP.

Now repeat for each AP and each of the APs' interfaces.

 

Then under 'Configuration' > Wireless > ESS go into your wireless profile and set 'Enable Virtual Cell' to OFF (BE CAREFUL AS THIS REMOVED ALL THE APs FROM MY PROFILE!)

If the APs are removed from your SSID you can add them in one by one...

 

Under 'Configuration' > Wireless > ESS, choose the ESS-AP Table tab and click the Add button at the bottom of the table and add in each AP ID. You may need to do this a couple of times for each AP if each of your APs has more than one interface index. For our APs we have 2 interfaces so I had to add AP ID 1 twice for interface index 1 and 2.

 

Save the configuration!

[SpaceInvader83]

This is the same fix as we have here, the only thing worth noting is you can change the wireless interface to Native Cell from Virtual port in bulk by going to Configuration > Wireless > Radio > Select whatever you need then Bulk Update.

 

Now the only issue I have is I seem to lose parts of my config if I lose power to my controller no matter how many times I save the config, through CLI or GUI!

 

We have a Meru Controller MC1500 (software: 3.6.1-41) with AP320 access points and our iPhone/iPad users were suffering from password incorrect errors after about iOS9 even though the password was fine. We are using WPA2-PSK for the security.

 

Do this when the wireless is not required!

 

To fix... log into the controller's web interface and under 'Configuration' > Devices > APs go into the first AP.

Click the 'Wireless Interface' tab.

Go into each interface and change Virtual Cell dropdown to 'Off'. Do this for both interfaces on the AP.

Now repeat for each AP and each of the APs' interfaces.

 

Then under 'Configuration' > Wireless > ESS go into your wireless profile and set 'Enable Virtual Cell' to OFF (BE CAREFUL AS THIS REMOVED ALL THE APs FROM MY PROFILE!)

If the APs are removed from your SSID you can add them in one by one...

 

Under 'Configuration' > Wireless > ESS, choose the ESS-AP Table tab and click the Add button at the bottom of the table and add in each AP ID. You may need to do this a couple of times for each AP if each of your APs has more than one interface index. For our APs we have 2 interfaces so I had to add AP ID 1 twice for interface index 1 and 2.

 

Save the configuration!