cctvfitter Posted August 8, 2015 Posted August 8, 2015 Laptop is a Toshiba only 12 months old and got Win8.1 on it, I cant upgrade to Win 10 , because it won't apply updates . The laptop downloads and then says it is installing , but when it restarts , it says failure to apply updates and after about 3 more attempts it just goes back to how it was before. I have run the Microsoft update repair tool directly from Microsoft to no avail. Please help Guys, what little hair I have left is being pulled out here!
cctvfitter Posted August 8, 2015 Author Posted August 8, 2015 This is on a similar vein to my previous post about a Dell laptop (mine) I fixed this by crashing back to factory settings (win8) then upgrading to Win 8.1 , it then gave me the option to download and install Win 10 , which is all fine now . The Toshiba is my Daughters , and she is reluctant to let me factory reset hers. Out of the two laptops in the house , both have had this problem , surely it can't just be me ?
3s-gtech Posted August 8, 2015 Posted August 8, 2015 (edited) Worth doing a sfc /scannow on it (type that in a command prompt). Could be a number of things, and Windows should give you an error code to check, but sometimes I've found machines will just do this and I've been fortunate enough to be able to just reimage them. Edited August 8, 2015 by 3s-gtech Wrong switch
Arthur Posted August 8, 2015 Posted August 8, 2015 I can't upgrade to Win 10, because it won't apply updates. Is that any update or just the Windows 10 installer? Do you get any error codes? You could try running the following commands from an (admin) Command Prompt to see if they find any corrupt Windows files or other issues that might cause the upgrade not to work. sfc /scannow Dism /Online /Cleanup-Image /CheckHealth Dism /Online /Cleanup-Image /ScanHealth You might find the following link useful too... How to: Troubleshoot common Setup and Stop Errors during Windows 10 Installation As @3s-gtech mentioned, rather than waste time troubleshooting the problem it might be better doing a clean install of Windows 8.1 (use this tool from Microsoft or the Reset My PC feature) and then upgrade to Windows 10 via Windows Update or download the ISO.
cctvfitter Posted August 8, 2015 Author Posted August 8, 2015 No , i think it wont down load the win 10 update because it hasn't got all the Win8.1 updates so untill I solve this I don't think its going to work. Might have to default it .
Arthur Posted August 8, 2015 Posted August 8, 2015 it won't download the win 10 update because it hasn't got all the Win8.1 updates so until I solve this I don't think it's going to work. The following seven updates for Windows 8.1 should enable Windows 10 to be downloaded via Windows Update. Try installing these. Compatibility update for Windows 8.x Windows8.1-KB2976978-v11-x64.msu Installs "Get Windows 10" app Windows8.1-KB3035583-x64.msu Windows8.1-KB3064683-x64.msu WindowsUpdate Client to enable the upgrade from Windows 8.1 to Windows 10 Windows8.1-KB3044374-x64.msu Windows8.1-KB3050267-x64.msu Windows8.1-KB3075853-x64.msu Adds the Diagnostics Tracking Service (Telemetry Client) which collects data about functional issues in Windows components. Windows8.1-KB3068708-x64.msu
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