Hosted Sims Capita - Settings?

[MayfieldIT]

Anyone know what settings you need on a Windows 7 PC to access Hosted Sims? Its a web based application but why do Capita make it so difficult to find out what settings you need to make it work. When user logon and it starts downloading stuff and asking for passswords again they "Wibble"! Nothing on Capitas website to help.

[MayfieldIT]

My problem was the RDP session that it initiated, it errored "Remote App Disconnected" - "your computer can't connect to the remote computer because the Remote Desktop gateway server's certificate has expired or been revoked". Now since we are connecting to Capita's system I assumed this was not true. On investigation I found that this PC could not RDP to any of our internal servers the error this time was "An authentication error has occurred. The requested security package does not exist". Clearly a PC problem but what. After much digging I found the answer to be a missing registry key. HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Lsa\Security Packages. Creating this as MultiString value and pasting in the values, kerberosmsv1_0

schannel

wdigest

tspkg

pku2u

livessp

msoidssp

Exactly like that, rebooting, and try again. Hey Presto. One you may be interested in.