[sims] SIMS/SQL Connection Problems

[RogerCorrigan]

Hello,

A few of our SIMS clients aren't connecting as expected. When SIMS is run under standard user privileges, the login works but takes approximately 15 mins to complete. However, if I run SIMS as an administrator, the login is almost instantaneous (even using the same SIMS creds). It can't be the firewall as we have Windows Firewall disabled on all of our clients (we have an external one to the WAN). I am certain that the problem is client-side because SIMS works properly on some clients, not others. We are experiencing issues with FMS and Discover client software on the same machines.

 

Any help is much appreciated,

 

Roger

[3s-gtech]

Could possibly be on-access scanning from your AV system slowing it right down - we have exceptions for the SIMS server etc to help.

[RogerCorrigan]

We also have exceptions in place for the SIMS software and Server. One of the machines affected hasn't even had the AV system rolled out to it yet.

[3s-gtech]

My next check would be a sweep through of DNS and DHCP to make sure everything is in order and working well.

[RogerCorrigan]

Have just flushed DNS on both client and server, reset the network adapters to no avail.

[3s-gtech]

The standard user profiles on the affected machines - can you delete them and try again? It may be that something is hanging around in those profiles that's causing the issue (would explain why it's fine for the admin user). Sorry, I'm clutching at straws a little - it's quite a random issue that I've not seen before!

[matt40k]

Check C:\Users\[uSERNAME]\AppData\Local\VirtualStore

[RogerCorrigan]

Have deleted the user profiles and retried, still the same problem. Also, there's only FMS folders in the VirtualStore folder.

[RogerCorrigan]

Here is a video of the problem in action : SIMS Login Problems - RogerCorrigan's library

[biggjb]

Have you run the most recent SQL update as we are experiencing the same problem in one of our schools. This wasn't a problem before the SQL update ?

[RogerCorrigan]

Yes, we're on Spring 2015 at the moment. However, I doubt there is anything wrong with the server-side of things, as the majority of clients run as normal.

[biggjb]

We are making further investigations tomorrow. If we find something I will let you know. I am convinced however it has something to do with the SQL data base not the clients