BT Internet

[MatthewL]

Not sure where to put this but is anyone else having/had issues emailing to @btinternet.com addresses from other addresses except the likes of free ones i.e. gmail, yahoo etc.

 

I have tried to send to a few and the response I get is:

 

"[email protected]":

SMTP error from remote server in greeting:

host: mx.bt.lon5.cpcloud.co.uk:

rgin05.bt.ext.cpcloud.co.uk Service not available - access denied

 

My mail is hosted by 1&1 and nothing is reported anywhere. Just wondered if it was me. It says it's a permanent error which I have never come across before.

[hookeste]

Hi

I have the same problem - also with an 1and1 hosted account.

Any solutions?

Steve

[sted]

havnt bt killed those addresses off? so they dont exists anymore?

[ful56_uk]

No mines is a @btinternet.com

[MatthewL]

Glad its not just me then. Don't even know where to start jumping at as a few friends have these addresses, don't know if they send me an email weather I am affected.

[GrahamN]

Hi

I have been having exactly the same problem sending to Btinternet.com addresses since Wednesday using my 1and1 account - emails with pdf attachments fail - those with no attachments generally work. I contacted 1and1 and they are absolutely clueless and keep telling me to contact my email provider - btinternet.com saying they don't host btinternet. They cannot seem to understand that it is me trying to send with my 1and1 account and btinternet are rejecting it. Never had a problem before.

[MatthewL]

I can't even sent a plain text email, its like it has been blacklisted but it doesn't appear to be from what I can see.

[localzuk]

Have you checked to see if the 1&1 servers have been blacklisted on any spam lists? Email Blacklist Check - See if your server is blacklisted

[pudseymalone]

I'm having the same issue. I'm with BT but my email is redirected from a 1and1 hosted account. I receive some emails fine, but others get bounced back with the error message listed by MatthewL above. One of my colleague also has a BT email address but I only receive half the mails she sends me, which makes me wonder if it's a BT problem?

 

Has anyone managed to sort this out? I don't know where to start and as I work from home it's affecting my work emails.

[pudseymalone]

I see we're not the only ones - there's a BT thread online here https://community.bt.com/t5/Email/Messages-sent-from-Outlook-not-being-received/td-p/1458529

[MatthewL]

BT need to acknowledge the problem but they don't seem bothered.

[Lone_Ranger]

My email I have with BT is @btinternet.com, they are hosted by some American company after BT ditched Yahoo.

 

There has been alleged data issues and all sorts, I don't use the account for any sensitive stuff.

[RichardTheBeard]

I have the same problem when sending from my 1 and 1 account. When I resend using my BTinternet account, the emails go straight through OK.

[RichardTheBeard]

I believe this is now fixed. I received this from 1and1, I tried a test message and it went through OK so crossed fingers! 1and1's reply:

Thank you for contacting us.

 

This is an update about your issue wherein you are unable to send email. The issue has been resolved already. Please resend the email and you should be able to saend it successfully. Thank you for your patience.

 

 

I tried a test meesage

[MatthewL]

Tried here and its worked ok.

[MatthewL]

I had contacted 1&1, I received a reply yesterday advising me the affected IP had been delisted.

 

Nice for them to put it on their status page.