rorymc89 Posted February 12, 2015 Posted February 12, 2015 We keep having an issue with google chrome not opening for end users I have literally tried everything, editing the chrome GPO, deleting the chrome user profile and deleting the students roaming profile. If there is anyone out there with any information on how to beat this I would much appreciate it! cheers
Lewys Posted February 12, 2015 Posted February 12, 2015 Is it just student's that are having an issue? Staff/yourself are fine? Can you remove all the policies related to Chrome. Best to get it working first, before starting to apply those.
Michael Posted February 12, 2015 Posted February 12, 2015 So if they try and run Chrome (with Task Manager open) does the process start? Other than something third party or Software Restriction Policies, it's strange that Chrome doesn't open. Does the Event log show anything useful?
srochford Posted February 12, 2015 Posted February 12, 2015 Are you using roaming profiles? if so, are students signing into Chrome and configuring it to allow apps to run in the background? there seems to be a bug in Chrome which causes this to fail in the way you describe; when the user logs on, Chrome auto-starts in the background and this then blocks Chrome starting in the foreground. Open task manager immediately after logon but before trying to launch Chrome - check to see if a Chrome process is already running. If it is, then kill it and see if Chrome now launches OK. If that works, you need to either stop students from using background apps or add something to your login script to kill any running instances of Chrome. We think that this is a bug introduced by a recent update to Chrome; we're sort of hoping that Google will fix it soon (but I'm not holding my breath!)
witch Posted February 13, 2015 Posted February 13, 2015 This has happened to me at both schools in the last few days - several members of staff can no longer open Chrome. Will have to look into the running instances
witch Posted February 23, 2015 Posted February 23, 2015 Help! Come back after half term and have been accosted by several more members of staff who can no longer open and run Chrome. Does anyone have any new ideas on how to fix this?
bossman Posted February 23, 2015 Posted February 23, 2015 @witch What AV are you running in the school? Apparently Norton IPS has been playing havoc with IE11 so it may also have affected Google Chrome, https://community.norton.com/en/forums/tonights-update-crashing-ie11 I realise its 2 days old but may have a bearing?
Ephelyon Posted February 23, 2015 Posted February 23, 2015 Does Chrome launch and then disappear? If so, watch out! You might have the Caphaw worm!
witch Posted February 23, 2015 Posted February 23, 2015 No It doesn't launch at all or else I get a blank window and spinner
Ephelyon Posted February 23, 2015 Posted February 23, 2015 That's somewhat of a relief, then. We contracted it last year... :/ I currently find, as others have said, that from initial logon I have to kill off chrome.exe in Task Manager before Chrome will launch for me. Think it's a plugin like Hangouts or something. 1
witch Posted March 3, 2015 Posted March 3, 2015 Anybody got any new insights into this? My other school now has issues for students opening Chrome - basically, they can't. Nothing happens. It seems to run alright if you can run it as admin but the students can't. Help! They need it for safer internet evening TONIGHT
Ephelyon Posted March 3, 2015 Posted March 3, 2015 Can you (briefly) unrestrict Task Manager for students, log in as one and see whether chrome.exe is running once they've logged on but before trying to run Chrome itself? If it is, it's the same issue a number of people are having and we can script up a way to kill it off post-logon.
DCUK6 Posted March 4, 2015 Posted March 4, 2015 (edited) Do you have impero or similar that you can run commands with. Thinking about opening chrome with --disable-extensions or --safe-plugins Also, task manager is probably removed with a GPO The bit you need to disable to show it again is "User Configuration" -> "Administrative Templates" -> "System" -> "Ctrl+Alt+Del Options" Then disable remove task manager. Then gpupdate the machine. If whoever created the gpo's has done it tidely then this should work and will only require changing in the one policy. To kill it i think the command is something like Taskkill /IM chrome.exe /F I would just add that to the logon script. Would be weird if it is opening on logon. Somethings trying to get out. Edited March 4, 2015 by DCUK6
witch Posted March 4, 2015 Posted March 4, 2015 It turns out in that school the students can see task manager but either chrome.exe doesn't come up or killing it makes no difference - still won't open
Ephelyon Posted March 4, 2015 Posted March 4, 2015 Tried clearing the User Data folder out of Local AppData as per our PMs?
Ephelyon Posted March 4, 2015 Posted March 4, 2015 Ideally you'd want to get Process Monitor on this kind of thing I think, but that's a significant analysis... :/
Tesla Posted March 4, 2015 Posted March 4, 2015 I've seen instances in the past where chrome has updated, but the shortcut, for whatever reason, hasn't, so it tries to open an older version of chrome, and fails. Might be something to do with this?
witch Posted March 4, 2015 Posted March 4, 2015 I did wonder about that and in a couple of cases if you open Chrome from program files rather than the shortcut that did seem to work - but only for staff - and not all of them.
Tall_Paul Posted March 4, 2015 Posted March 4, 2015 I've seen something similar to this when a user's Chrome profile gets corrupted. To fix it you have to first of all kill Chrome (if it's running in the background). AOMEI Remote Process Explorer is very handy, or the Sysinternals suite (pslist and pskill). Then you need to rename C:\Users\%username%\AppData\Local\Google\Chrome\User Data\Default to something like 'Default.old' Then try opening Chrome again. If it opens then it was the profile.
witch Posted March 4, 2015 Posted March 4, 2015 Renamed chrome in app data. Deleted all profiles just for the giggles No change
Ephelyon Posted March 4, 2015 Posted March 4, 2015 Uninstall/re-install Chrome at a lower update level - maybe grab this MSI?
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