leics_Tech Posted December 2, 2014 Posted December 2, 2014 I wondered if anyone can help me. I'm having issues with Promethean Boards. We are running Windows 7 64bit on laptops with boards that were installed last February. I have installed ActivInspire 1.8 and the latest driver v5.10 which I upgraded from v5.7. It is installed on a laptop, which the teacher uses as their main machine and takes it offsite. This happens everyday. When they come back to school, they are reporting that the board doesn't work. All I do is re-start the laptop and it works fine after that. Now, I convinced I know what the problem is, but the teacher doesn't seem to be listening so I just want confirmation. The one thing that the teacher does is put the laptop into standby, unplugs everything from the laptop and takes it home. Then, she comes back (laptop still in standby) and plugs it all back in again and starts the laptop. But the board doesn't interact and not recognised by the laptop. She moans and moans, I come along and the driver still thinks the board is plugged in even though its removed. I restart the laptop (in front of her) and it works again. She is convinced theirs a problem with the board, but I'm sure its user misuse in not shutting down their laptop correctly. We have older boards in school and she said before she moved classroom it wasn't a problem. So, my question is: Is there a board issue or is the fact the laptop is in standby mode when the board is removed the issue. I've tried other laptops and I haven't experienced any issues. I have re-imaged the laptop and updated the laptop BIOS. Many thanks
phillyrovers Posted December 2, 2014 Posted December 2, 2014 Hi Leics_Tech, I suspect that this isn't a board issue, Google tells me that this affects quite a number of machines, and products (not just Promethean boards). Have a look in your power settings for USB selective suspend, and disable it. Additionally there maybe a BIOS setting as well for USB power related settings. If you are still continuing to see the issue you can contact our support team via PrometheanKB and they will be able to assist you further/ recommend anything. Thank you
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