They lost MY laptop *cry*

[localzuk]

Theyve got me there too, as it states:

 

6.3 During the warranty period beginning on the invoice date, Acer will repair or replace Products returned to Acer Care's facility. Customer must prepay shipping and transportation charges, and insure the shipment or accept the risk of loss or damage during such shipment and transportation. Acer will ship the repaired or replacement products to Customer freight prepaid, or Customer may self-collect the repaired or replacement products from Acer Care

 

so i can either accept that they have changed their terms,

or i should have sent it myself...

 

:\

 

I dont think they would let me pick and choose which bits i like from each policy

 

It does seem like you should go with the £400 with that in the warranty and the other in the repair conditions... Shame really.

[greenfieldsupport]

Maybe i'll have to :\

[pallen]

So much for a warrenty then....Its only good if you fork out the money to transport equipment yourself?. Seems like a nice con to me. They sell you the product and then take no responsibility if things go wrong.

[gwendes]

They could be doing this to everyone! Cheaper than repairing products - say it's lost and claim...

 

I hate laptops...

[greenfieldsupport]

lol!!

 

CONSIPRICY!!!

 

Like i said before... im annoyed mainly because i believe if they had acted sooner my laptop would have been found.

 

so because of THEIR incompetence, citylink have lost out.... ive lost out.... and theyve gained a laptop sale....!!!

 

i think it was all planned :|

[ICT_GUY]

lol!!

 

CONSIPRICY!!!

 

Like i said before... im annoyed mainly because i believe if they had acted sooner my laptop would have been found.

 

so because of THEIR incompetence, citylink have lost out.... ive lost out.... and theyve gained a laptop sale....!!!

 

i think it was all planned :|

 

Its still worth the court option, most companies will give in rather than defend. As I said accept the £400 in part payment, the sue for the rest. You have a %90 chance of success.

 

Or give in.