Sage 50 Payroll - Not compatible with 64Bit MS Office 2013????

[Hay11Mac]

Hi Peeps

 

I'm an ICT Technician in a local school, that has just had a complete over haul of our network (Changing from Citrix to Microsoft) All our PC are running 64bit Windows 7 with 64bit MS Office 2013.

 

Today our finance dept have wanted to email payslips as they have done EVERY month to staff, but SAGE tell me that Sage 50 Payroll doesn't support Office 64bit only 32 bit versions???? Seriously... It has worked absolutely fine in the past.

 

So my next thought was to setup the email payslips to go direct (Bypassing office) I entered all our email settings into the wizard only to be told that I had entered an invalid email address, which I hadn't - the same person I spoke to about the above issue at Sage - Said it was because their software only supports two . (Dots) in an email address - I find this very hard to believe.

 

Has anyone else had this problem??? Any advice I would be most grateful as I'd like to get this working again.

 

Thanks in advance

 

Hayley

ICT Technician @ The Burgate School

Edited September 25, 2014 by Hay11Mac

[plexer]

It's the MS recommendation to install 32 bit office unless you really need 64bit for a particular reason.

 

Ben

[Alkaline]

Yeah I would un-install 64 bit office and put 32 bit on.

 

I have seen warnings on the volume licensing download about using 64 bit office.

[Roberto]

So my next thought was to setup the email payslips to go direct (Bypassing office) I entered all our email settings into the wizard only to be told that I had entered an invalid email address, which I hadn't - the same person I spoke to about the above issue at Sage - Said it was because their software only supports two . (Dots) in an email address - I find this very hard to believe.

 

I can only second the posts about using 32-bit office. I also wanted to say, and I'm sorry to have to say it, but this "software only supports two dots in an email address" thing, as daft as it is, isn't something that would be regarded as especially outrageous in the world of Finance and Payroll software, where a vendor whose products are 15 years behind the time is regarded as somewhere between dangerously forward-thinking, and reckless risk taking crazies by their rivals. As a sector, they really are shockingly bad. Sorry :-(

Edited September 25, 2014 by Roberto

[Wubbalubbadub]

That must be a killer.. a complete 64 bit environment yay! Then that happens! :/

 

Unfortunately I'm with the existing comments.. Microsoft suggest 32 bit office only.

[Oaktech]

I can only add my recommendation to the above for 32bit.

 

I've had numerous technical specs from third-party solution providers also saying they will only guarantee compatibility with the 32 bit version... Advanced Learning, Capita and Mazars amongst others.