ChrisH Posted December 16, 2005 Posted December 16, 2005 I have three of these titles for years 7,8 and 9. They run a flash based program. I was previously running these just on our 2k machines. I have trouble with these as well as the activex controls dont always initialise but do the next time round. anyway...... On XP I get to the initial screen click start and it just doesnt do anything on the next screen anyone got this and can share any Voodoo you used to get it working. I tried Heinemann and they only offrered me a fix to sort out a problem with test results. I tried lowering all the setting on IE as well to test if something was getting blocked but it didnt help. Any ideas?
ChrisH Posted December 18, 2005 Author Posted December 18, 2005 No takers? Typical... bloody crappy Educational software
MkII Posted December 18, 2005 Posted December 18, 2005 Sounds lie the proggy I have. Firewall was the problem with mine, then we still had to type in the server address because it didn't detect it like with SP1
_Bob_ Posted December 19, 2005 Posted December 19, 2005 We had this problem too. The activeX control wasn't signed which means that it won't install without prompting you and having specifically tell it to. Our GPO prevented the kids from doing this, so in the end i logged onto each machine as admin and ran the software once to install the activeX control. A bit of a pain but it worked. At the time we were having problems with this software, approximately 6 months after sp2 had been released, i phoned their tech support and described the problem and the response was basically 'we haven't tested it with sp2 and aren't going to do any time soon so tough'. Also google toolbar caused me problems with this software so i would get rid of that if its installed. As you say another 'quality' educational package!
ChrisH Posted December 19, 2005 Author Posted December 19, 2005 Thats what I had to do with the 2000 machines and even then it was hit and miss if it worked when loading the application. At the moment I have XP Fully updated install running as Domain Admin. I have flash and shockwave installed etc etc. I get to the go screen then I get a partially blank screen with the background for the page and no content most frustrating.
dezt Posted December 19, 2005 Posted December 19, 2005 Have you installed the goal plugin thing that comes with the software. I had a nightmare with the same software until they reminded me to install the goal plugin, I set the msi to install whenever someone went onto the internet. it seemed to be only working for the admin account before that so it lead me to belive that someting was installed to the user profile. I'm running it on 2k machines and now on XP SP2 machines with no problems at all.
ChrisH Posted December 19, 2005 Author Posted December 19, 2005 Yes I have installed the goal plugin which inteferes with the official flash and shockwave installer as the first time students open a web page with flash the goal plugin MSI reloads :? If it worked I would be almost willing to put up with that but since it doesnt :x
dezt Posted December 19, 2005 Posted December 19, 2005 I do remember speaking to Heinemann about the problem I had running it on the XP machines and the tech support person told me to change a load of security settings in internet explorer. I have installed the goal plugin which inteferes with the official flash and shockwave installer as the first time students open a web page with flash the goal plugin MSI reloads I know what you mean with this, I have no idea why it does this but it does work. Try Heinemann, that's all I did.
ChrisH Posted December 19, 2005 Author Posted December 19, 2005 I tried putting all the security down to low just to test but to no avail. I shall try Heinemman again and see if I can get someone more usefull .
free4440273 Posted December 19, 2005 Posted December 19, 2005 strange - i use the same software on winxp pro and it runs without fault...
ChrisH Posted December 19, 2005 Author Posted December 19, 2005 I have just tried it on my workstation which is XP pro SP2 and it works fine!!!! This is very annoying
ChrisH Posted December 19, 2005 Author Posted December 19, 2005 I have just noticed that even though I have Flash Player 8 installed which it says when I right click a bit of flash on a web page this app reports as using Flash player 7! Is this just some sort of backward compatability thing or something I should investigate further?
ChrisH Posted December 19, 2005 Author Posted December 19, 2005 I have confirmed the problem is with flash player 8. It simply refuses to work past a certain stage with it. I have a flash player 7 installer but it always tries to install the version 8 activex on the web pages. I am still trying to find a way round this.
free4440273 Posted December 19, 2005 Posted December 19, 2005 strange - i have winxp pro and fp8, and no probs with software at all.hardware issue?
ChrisH Posted December 19, 2005 Author Posted December 19, 2005 I have a fix now it is to do with the security settings of Flash player 8 which you have to set. Unfortunately these settings are per user GRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRR
DMcCoy Posted December 19, 2005 Posted December 19, 2005 Ah ha! Genious. Thats just solved the problem with 2 languages programs that I have been trying to get working. I needed to add the local path to the flash security bit. Its been driving me nuts, its a flash/java hybrid and it worked in firefox but not IE,. Turns out it was flash 8. At least I can change it in the profile easily enough
ChrisH Posted December 19, 2005 Author Posted December 19, 2005 I have it working properly now through an IIS server as opposed to the standalone installs I had originally. I had them this way as it seemed to solve the intermittant problems I had with the goal plugin. Now I have tried it again with the other fix for the tests included it seems to work a lot better and I dont have to do the flash security settings. So for standalone installs you need the flash security fixing and for shared IIS should do the job.
ranj Posted December 6, 2006 Posted December 6, 2006 Sorry for the topic being dug up... but you might encounter a new problem with the GOAL Plugin. Seeing as Macromedia is now Adobe the registry keys no longer point anywhere usefull where Macromedia was used. So im onto them for a new version and see if they are any help.
ChrisH Posted December 6, 2006 Author Posted December 6, 2006 Would be nice if they did fix it so it didnt pop up the first time some flash content is used grrr. Let me know if they cough up.
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