Permission issue

[BassTech]

We are RM CC4 - followed the guide but having an odd issue.

 

The users don't seem to be able to get to their documents, unless they are a member of "Printer Credits Management" which is set in System Roles in the RM Management Console. If they are a member of this group, it works fine!?

 

Something is wrong.

The error has been logged on the servers event log.

 

This is the event log from the server:

 

An error occurred in Home Access Plus+

Page: HAP.Web.API.MyPic

Creating Directory Search and Searching for then current user
Using filter: (&(objectClass=user) (sAMAccountName=BassTech))
Found 1 results, processing 1st result
Found 0 thumnbnailPhotos

 

Baffled

[nickbro]

Edit ~/app_data/hapConfig.xml, look find and add

hidephotoerror="true"

[BassTech]

Hi Nick,

 

I've made these changes, which haven't worked unfortunately.

[nickbro]

The error can be safely ignored if that isn't working, as it's more informative than anything else

[spc-rocket]

Hi There,

 

I'm going through the setup of v10 and when saving the configuration its comming up with an error an - null pointer exception. I also cannot seem to add any drive mapping in files, when adding it comes with an error WCF error occued. on event viewer the following exceptuion is thrown.

 

Event code: 3005

Event message: An unhandled exception has occurred.

Event time: 16/05/2014 14:09:32

Event time (UTC): 16/05/2014 13:09:32

Event ID: 17cc478c8c324aa1b5cc003f811863dd

Event sequence: 43

Event occurrence: 1

Event detail code: 0

 

Application information:

Application domain: /LM/W3SVC/2/ROOT/HAPv10-1-130447181467822672

Trust level: Full

Application Virtual Path: /HAPv10

Application Path: C:\inetpub\wwwroot\HAPv10\

Machine name: WEBDAV

 

Process information:

Process ID: 2360

Process name: w3wp.exe

Account name: IIS APPPOOL\HAPv10

 

Exception information:

Exception type: NullReferenceException

Exception message: Object reference not set to an instance of an object.

at HAP.Web.Setup.Save_Click(Object sender, EventArgs e)

at System.Web.UI.WebControls.Button.RaisePostBackEvent(String eventArgument)

at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)

 

 

 

Request information:

Request URL: https://folders.ashbyschool.org.uk:443/hapv10/setup.aspx

Request path: /hapv10/setup.aspx

User host address: 192.168.5.48

User:

Is authenticated: False

Authentication Type:

Thread account name: IIS APPPOOL\HAPv10

 

Thread information:

Thread ID: 6

Thread account name: IIS APPPOOL\HAPv10

Is impersonating: False

Stack trace: at HAP.Web.Setup.Save_Click(Object sender, EventArgs e)

at System.Web.UI.WebControls.Button.RaisePostBackEvent(String eventArgument)

at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)

 

 

Custom event details:

 

An error occurred in Home Access Plus+

 

Page: HAP.Web

 

Object reference not set to an instance of an object.

 

 

System.NullReferenceException: Object reference not set to an instance of an object.

at HAP.Web.API.setup.AddMapping(String drive, String name, String unc, String enablereadto, String enablewriteto, String usagemode)

at SyncInvokeAddMapping(Object , Object[] , Object[] )

at System.ServiceModel.Dispatcher.SyncMethodInvoker.Invoke(Object instance, Object[] inputs, Object[]& outputs)

at System.ServiceModel.Dispatcher.DispatchOperationRuntime.InvokeBegin(MessageRpc& rpc)

at System.ServiceModel.Dispatcher.ImmutableDispatchRuntime.ProcessMessage5(MessageRpc& rpc)

at System.ServiceModel.Dispatcher.ImmutableDispatchRuntime.ProcessMessage31(MessageRpc& rpc)

at System.ServiceModel.Dispatcher.MessageRpc.Process(Boolean isOperationContextSet)

 

 

at HAP.Web.API.setup.AddMapping(String drive, String name, String unc, String enablereadto, String enablewriteto, String usagemode)

at SyncInvokeAddMapping(Object , Object[] , Object[] )

at System.ServiceModel.Dispatcher.SyncMethodInvoker.Invoke(Object instance, Object[] inputs, Object[]& outputs)

at System.ServiceModel.Dispatcher.DispatchOperationRuntime.InvokeBegin(MessageRpc& rpc)

at System.ServiceModel.Dispatcher.ImmutableDispatchRuntime.ProcessMessage5(MessageRpc& rpc)

at System.ServiceModel.Dispatcher.ImmutableDispatchRuntime.ProcessMessage31(MessageRpc& rpc)

 

 

Eventually i got this to go by using firefox on a client PC. The server where i was trying to do this was IE9 so it should have worked but it seems to have saved so its working okay. the only thing its now comming up is a message after logging on the HAP is "forbidden". Click OK and it is usuable but not sure what is causing the issue. I am trying with my account as well as test etc.

 

Any ideas on why this may be happening.

 

Thanks,

 

Ash.

Edited May 16, 2014 by spc-rocket

[BassTech]

The error can be safely ignored if that isn't working, as it's more informative than anything else

 

Thing is, the users can't get there docs at all. If I give them the "Printer Credits Management" permissions in the RM Management Console, then they can get their docs and this error disappears.