800 Series SmartBoard - Anyone else had this problem?

[StevieM]

Having a problem with one of our SB800 SmartBoards where the pen won't write in certain areas of the board. If you draw a line with the pen, it leaves gaps or draws in dots - a bit like when the ink is running out of an ordinary pen. If I scribbled all over the board, there would blank areas - as if there were grease on a piece of paper.

 

The first thing I did was to re-orient the board. This made no difference.

 

Next, I cleaned the camera lenses in each corner, which appeared to do the trick until I got to the bottom right-hand corner where the problem persisted.

 

I then put the pen down and tried just touching the board with my finger to see if the cursor would move to the bottom right hand corner, which it did. I could also drag as if to select multiple objects in the same area.

 

With the pen tool selected in Smart Notebook 11.3, I could also draw in the affected area with my finger, but not with the pen - unless I held the pen at an angle when it wrote perfectly.

 

I have also changed the nibs on the pens but I can still only write in the bottom right hand corner either with a finger, or with the pen held at an angle. How strange!

 

Ideas anyone?

[Techykev]

Is this an SBX 880 board with the cameras in each corner? Had very similar symptoms and simply recalibrated the cameras, Smart Hardware settings, Advanced Settings and then click Calibrate. Have you tried this?

[StevieM]

Not yet... I'll give it a go!

 

EDIT: BINGO! I'd tried reorienting the board but not calibrating the cameras (thought it was the same thing, tbh!).

 

From myself, the class teacher and all of 3D, you've just had a big shout of:

 

'Thank you, @Techykev !!'

Edited January 24, 2014 by StevieM